Customer Testimonials

Great service. And very knowledgeable staff

Great customer service.

Friendly service, big open space & the mini aussie pup!

Excellent customer service skills, timely bike service, friendly staff

Always helpful with questions and bike maintenance issues.

Good inventory, experienced mechanics and great customer service. Best bike shop in eastern Ct

Very awesome customer service, and great price on my new used bike. That is amazing perfect fit. Love that place

Friendly, efficient service

Friendly Helpful advice.

Friendly. Like your advice and info

Employees seem very interested in keeping the customers happy!

friendly staff. good hours. stock high quality items.

Sean in service is awesome.

Amazing customer service !!

Had exactly what I was looking for. The male employee that helped me (sorry didn’t get his name) was spot on with his knowledge and answers to all my questions. I came in looking for a comfortable pair of shoes that worked with my peloton. Knowing nothing about cycling shoes I am extremely pleased with them. They are comfortable and work exactly like I was hoping for. Thank you!

Like always, the associate that helped me was knowledgeable, personable and courteous.

Everyone in the shop is approachable and friendly. Very helpful.

Friendly and helpful staff. Walked me thru the necessary parts that needed to be replaced. Given a realistic timeframe and cost. Kept me informed of progress and notified when item was complete.
Felt no question I asked was silly.

I had my bike tuned up and a few adjustments made to my complete satisfaction . Very friendly and helpful staff

Very positive customer service!

Chris was very personable and made excellent recommendations. He took time to refine the bike I was purchasing so it would give me a great experience and made recommendations to enhance my bike with accessories, including for safety which I really appreciate.

Staff was friendly and mechanic on that day was really helpful. It means a lot when a bike shop’s attitude toward its customers isn’t driven by how much you’re spending or not spending. Makes a customer want to give them the business.

I purchased a new bike back in 2010 (I think) but due to circumstances, I only rode it a couple times. I finally decided it was time to get back out there. I stopped by on Saturday to drop it off for a tune up, tires and to switch from clip in pedals to regular pedals.
Doug helped me with all of that. The one actually looking at my bike (I didn’t get his name) said I didn’t need a tune up (barely used since purchase) and it was nice to know that they weren’t going to do something that I didn’t need. I have not been in the shop since Rick and Rob owned it so it was nice to see the same values. I picked up the bike on Sunday and I didn’t get the name of the guy who helped me but again, very nice and helpful. I did mention to him that it would nice if the website mentioned the new owners. I had heard it was sold but couldn’t find out who the new owners were on the website unless I missed it. Not that it would have changed my mind about going there but it would be nice to know.

Very knowledgeable staff

Plenty of staff on hand who proactively ask if you need help. Leveraging technology such as text and emails to update customers. Good job, Mystic Cycle.

The personal assistance I received.

Chris was very friendly and interested in my particular situation. Easy to feel he is hard working & trustworthy.

Service on my bike was handled very efficiently and promptly. Staff was very friendly

Prompt service, friendly personnel, and fair price.

Speedy return on my simple repair. Was able to get back on the trail same day.