- Phone: (860) 572-7433
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Customer Testimonials
Very helpful and knowledgeable staff!
As soon as I stepped inside, I was embraced with a sense of familiarity, as if I were part of the family seeking assistance with the refurbishment of my beloved Santa Fe Mountain bike. The team at Mystic Cycle works genuinely and visibly cares about their customers' needs
Staff was extremely friendly and helpful. Got my kid’s bike on a stand right away and fixed the problem on the spot. Thanks for a job well done.
Thumbs up for being able to schedule a service date, drop off the bike on such date, and ready for pick-up by COB. Did not miss a day of training.
That’s how a bike service shop should operate.
It was a Friday morning, the shop was busy, and I was immediately approached by a female sales associate asking me if I needed help. And I did need help. I had no idea which tire pump I needed for the valves on my bike tires. She directed me to the pump I needed (works fantastically). I also asked about a new helmet. She showed me the sale helmets and answered all my questions as I hadn’t bought a new helmet in many years. Overall a great experience! I’ll be back for any future bike needs!!
Ryann is the best! I noticed that she took the time to write down my daughters name and that it was your birthday in the customer notes. Great communication and solid business systems will always bring me back.
The staff is incredibly friendly and knowledgeable
Very good service and courtesy.
Friendly and quick service
excellent, timely, expert service at a fair price
The knowledge of your staff (your products and services are great, too.)
Great staff, very knowledgeable.
Can’t say enough about how positive I feel about this bike shop. I’ve been with them now for 20 years, through many staff and ownership changes and they remain outstanding in terms of competence, timeliness, and friendliness.
They will ALWAYS do their best to find the right bike for you and keep you on the road with it.
GREAT service, and I mean GREAT service. I purchased my Trek Domane here almost a year ago. I brought it in for a tune-up in February and they were really great - quick, efficient, courteous and helpful. When the derailleur misbehaved a few months later, I returned. And the really kind woman fixed it on the spot, free of charge.
Yes, things are pricey at Mystic Cycle, but the folks who run the place treat their workers really well, with incentives etc., and that makes for a reliable group of returning bike mechanics who not only know what they are doing but who do it happily, cheerfully, and well. THAT kind of service is well worth a few extra dollars.
service was exceptional, and quick.
Very helpful and friendly staff.
EVERYONE at the shop is so friendly and helpful.. they’re knowledgeable and go the extra mile!
I love talking with them … finding out new places to ride … they love their jobs!
Thought, expertise and skill goes into every repair, modification or tune up I have ever gotten
Thanks to ALL !
Staff is very helpful. They go above and beyond every time.
Friendly help and advice
Great and very friendly service!
Awesome guys. The girl who served me was very kind.
I do recommend your bike shop.
Good service. Friendly. No problems with repairs. Good bicycle stock. Decent amount of accessories.
Friendly helpful staff
First time in since 2019 and we loved seeing all the new bikes and accessories. Bought a child's bike. Sales girl was GREAT! Very informative and helpful. Look forward to going back.
All the employees are knowledgeable and helpful.
Nice, friendly folks, great location, good selection!
Excellent staff.
Fast personable service
very friendly and accommodating staff
Friendly knowledgeable service and advice.