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Customer Testimonials
level 1 service is good
The gentleman that helped us was really friendly and made it simple. Great customer service.
Very informative, knew exactly what I needed. Courteous and knowledgeable !
Knowledgeable, friendly service
Good recommendations, helpful in selections and good service.
Searching for a Verve 4s gen 3. Only one left this side of the Mississippi. Crossroads made a special trip to Charlottesville Va to retrieve this out of stock E-Bike. Thank you.
I was provided excellent customer service and the staff went out of their way to get my purchase shipped to me.
The shop did a very good job repairing my bent brake/shifter and re-wrapping the handlebars. And they did it quickly, texting me less than 24 hours later that it was ready. Price was reasonable. What more could you ask for?
Knowledgeable staff supporting a nice variety of products and brands, at competitive prices.
Nice selection & friendly staff
I'm a fairly nee electric bike owner and I called the store to see if thy work on breaks for electric bikes. I spoke with Brandon. I got out of work was able to walk to the shop my bike is my fastest transition and I rely on it) Brandon acknowledged me when I came in. He even educated me more on what I need to look for. Very happy with his services I asked for pricing for parts on bike. I really like how friendly he was so I definitely will be back. Thank you Brandon for your help!
Very friendly and capable.
Very professional, personable, knowledgeable, reasonably priced and efficient.
Great selection of bikes, and very knowledgeable sales people a very refreshing experience
Service is excellent!! Very knowledgeable, reliable, and helpful!! Highly recommend.
Good products and great service in store!! Great employee's as well.
Very helpful and friendly staff.
Knowledgeable nice people!
Very helpful! Not pushy, and made great recommendations on add-one to the bike
I like Trek bikes and Juan and the others there have always proved willing to help.
They went out of their way to get my bicycle up and running smoothly for an important charity ride. I am so grateful to have such attention and service from your team! Thank you!
Employees were very helpful. They took care of me immediately.
These guys always take great care of my bikes!! Great staff of friendly people as well!
From initial customer service, to the technical work done to improve the condition of my 9-yr old bike, I am a very satisfied customer!
The ladies Monday night ride is awesome. Thanks Trek for all you do!
the people
Always have what I need
Friendly service. Paul was very helpful at the Clemmons location. Parts always available at competitive prices.
Juan and team were amazing to work with!!! Had what we wanted and we love our new Townies!!! Thanks for the help, First name removed and Christine!
Quick and efficient, neat service.