Customer Testimonials
Ordered product on a Friday, was delivered the folowing Monday
I can't remember how long my husband & I have been customers of Downeast, but it has been quite awhile. Over the years we have been treated very well. Now that I am alone, it has been a comfort to know Downeast is just a phone call away. I think we always participated in the budget plan & auto-delivery and I have continued that since my husband's passing.
Prompt service.
I like how I can view my account easily online and see in real time where my tanks are at. I also like that when I’m using auto pay I can have a set amount due every month so I’m not taken by surprise with costs. Great experience with this company!
Have signed up for automatic delivery and happy with this service.
Very reliable and prompt delivery, thank you.
Friendly, reliable service!
Your Company is great, your phone service is terrible.Your AI is aweful
Easy, set up and don't worry about your propane.
We’re on automatic delivery and you filled our tank on time! Also thank you to the driver that came very early in the morning in these frigid temps. So appreciated!
Like both.
I am a new customer and have had no problems with getting my order for K-1. They said it would take 10 days and I got the first order on the tenth day. The second deliver came in 4 days. I followed the directions on line and they called me within 15 minutes.
I would not go to anyone i try to tell people about your service I want to give a example I call downeast it was in the winter. The busy time I called on a wed Thursday the next day they were at my house filling my propane tank now that is darn good service and remember guys shovel a path to it not easy to walk in the snow with a 50 ft hose those guys appreciate the extra time you put in to keep them safe
Service and billing had been pretty lumpy bumpy for quite awhile but has vastly improved during the past year.
We have been customers of Downeast Energy for 25 years & have been content with everything.
My only complaint is that the website sucks! The first time I used it didn’t allow online delivery ordering. I had to call the local office every time I needed propane. It was finally fixed and I could order fuel but in one month’s time it stopped working. It is still not working and I spent over an hour on hold on the phone only to find out my online order wasn’t processed. Fix it and people spend less time on the phone with your agents.
Friendly and on time ... never tun out!
Pricing, reliability
Fast Prompt and Reliable
The people we meet face to face are always friendly and helpful. The people on the phone, not so much.
Aleays there when I need them. Very responsive
Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.
Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.
I'm very satisfied.
I have always had very good service from Down East Energy.
I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!
Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.
Your office staff has always been terrific and helpful.
I like that the delivery is fairly speedy after I call for a fill.
Reliability and communication when propane delivered.
Reliable delivery, prompt service.
dependable
Has been solid from day one. Reliable and folks in office are very nice. I liked the fact that they came and topped off my oil even though I was right around 1/2 empty, that spared me a $1000 + bill.
You are on time and easy to work with.