Customer Testimonials
Timely deliveries. Good prices. 30 days to pay is convenient for older customers.
A suggestion
discount for elderly customers in social security would be most welcome-our checks do not stretch very far these days with costs skyrocketing on everything.
Choosing to stay warm or eating is a difficult choice
Quick response, good service
Representative was very helpful and able to obtain a quick resolution for my request. Greatly appreciated
Very effecient customer service
Service was very timely
Customer service reps are always so helpful!
Always helpful and prompt service when needed!
quick service
Good morning! Thanks for the prompt delivery to our cottage at 13 South Beach Road, Frye Island. Could you please send me the invoice again so that I can pay you? I think I must of accidentally deleted it! Email address removed
Responsive to any needs I have. Reliable auto delivery service.
I lost heat this winter and the delivery guy came within 30 minutes. He made sure everything was working before he left. The tanks were empty because of a broken monitor.
All of your techs were great. I spoke to them in length about your tanks and services. All very polite and knowledgeable.
Iva Rickett has been my point of contact with Downeast Energy. She has been absolutely great at responding promptly to all my questions and making sure I am 100% satisfied. I would highly recommend Downeast Energy.
Always available to answer questions. Friendly and hard working staff.
We love Downeast Energy!
Been a customer for 30 plus years. Good people, good service. Keep up the good work!
Easy to work with
Automatic fill up!
Always very helpful and courteous. Service is always prompt.
Reliable fuel delivery and kind drivers
1. dependable delivery w/automatic payment
2. ease of contact by phone if needed and speak directly with a very nice and helpful person rather than automated response with multiple menus
3. Technicians top caliber - would like to express particular appreciation to Wally for responding one Christmas Eve when my burner stopped functioning. He called it just part of the job - I call it going the extra mile plus.
Sue Lane and Andrew Gardner are great……service and technical!
Great guys to deal with! Now your mark up on black iron pipe is insane, charging almost 4 times what I could have went and got it for is a bit much, but the installers were amazing!
Excellent and easy service.
Pre buy programs and automatic delivery makes managing fuel levels easy
You came to my son's aid quickly when he needed help due to a furnace not working. Not so happy about the fact that you are not pro-active in arranging to do an annual inspection of our furnace. Why does that have to be left to the customer to arrange or schedule? Why not contact the customer and set a date convenient to him/her for an annual inspection?
He was here on time and knew the problem immediately
Reliable, helpful, and they keep my tanks filled. I am very pleased with Downeast Energy.
Quick service
all of them! I have auto delivery, furnace service, replacement for water and parts included in my service contract.