Customer Testimonials
Great customer care service from field technician.
Prompt and on time.
Easy to deal with and no troubles at all.
We are very happy with the service you provide us. Thank you for your service.
I’ve had nothing but great experiences with Northwest over the past 5 years and have never felt like just another customer. They are always quick to answer the phone or return messages left after hours. Alan has been the same technician providing my ant, termite, and mice services, which really shows the company’s consistency and family-like approach. That personal touch is reflected in the quality of care I receive. The customer service team is also consistently friendly and helpful when scheduling appointments or discussing upcoming services.
Always do good job.
Caring, professional and expertise.
Prompt, friendly, and thorough
On time, and does a great job!
Technician was on courteous and professional. Did a thorough job.
Polite, on-time, and professional
Very though
Logan was great and everyone I spoke with on the phone was great!
Shane does a great job. He always goes above and beyond to make sure everything is done. He noticed I had ants. I have been fighting them for several weeks now. He said I should have called him. I had not idea that I should call him about the ants. He immediately determined where they were entering the house and put bait there to eliminate the problem. Not many people would be that attentive or caring. Thank you for the good work.
Always very personal and professional. Listen to what I need and takes care of anything else that needs to be done.
Carly did a fantastic job, called before arriving, prompt, asked if we were having any issues, efficient and very professional. You need more like her!
After tax do not see little bugs that get in like the earwigs.
Friendly professional staff
Friendly, professional, expert advice and reliable service.
Everything
The service tech that comes out is Steven. He does an outstanding job. He’s professional & thorough. Any time I have a problem, he comes out, which i appreciate.
On time friendly. Rarely have bug or spider.
Great service Fantastic employees Thanks
People I come in contact are friendly, knowledgeable, have a "can do" attitude, and willing to accommodate my requests whether it be regarding billing, service, or help with any immediate issue that comes up. And the MOST IMPORTANT thing I like is, I can speak to a real live person to get answers right now!
I deplore having to submit my request on any voice mail or computer system knowing it may be days, weeks, or never to get a response.
Your people are the greatest!
Reliable and a great company that communicates well with their customers.
I like the call ahead of time, the friendliness of the service tech, feels like family!
Extremely helpful and knowledgeable. Every employee I have interacted with has been so friendly and accommodating. Customer for 6+ years. Thank you for a wonderful experience and service!
The quality of both services received and the employees that have provided the services has always exceeded expectations. Thank You
The Northwest Service person, Carlton Michael Long, is very professional and trustworthy. Northwest could not get a better employee. Thanks!
Scott is absolutely the best!! He is knowledgeable, professional and always thorough and efficient with each visit. Northwest is so fortunate to have an associate of his caliber.