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Customer Testimonials
great service
Absolutely loved how clean the place was, also how patient our salesman was he provided professional service, help, was right there until the end!
Brandon Record was 10/10
So very happy with the whole process ! From finance to out the door ! Not a single waste of time like most places
Timely response
They was nice
Good service
Vehicles have been reliable. Service department is top notch. Sales (Stanley Simcox) is the greatest to work with.
Service was excellent love my vehicle
Service is good.
Bang for buck
Love my seltos
Wonderful place. Ashley is the best!
For the most part everyone is really nice and they get you in and out in a timely manner. I have been coming here for years with no issues. This last service I had was the first time I was a little angry. Got back in my car after it been serviced and they was oil on my steering wheel and gear shift.
Easy processes; helpful and try to meet all the needs of the customer
Completed service on time at reasonable price. And washed the car
Everything was great and smooth.
Reliability and good people to work with
Great quality cars, friendly and very helpful staff!
Great customer care
I like the excellent warranty with every KIA purchased as it is a longer lasting one then other manufacturers.
Good service timely manner
Friendly staff that go above and beyond to meet our needs. We won’t buy a vehicle from anyone other than George Brock.
The service is always nice and honest. Everytime I’ve had a recall, it’s been serviced and my warranty has always been honored. Everyone is always ready to please the customer. Thanks!
Ryan told me everything I would need to know about the process in words I could understand I would recommend the dealership and Ryan to people I know
Our salesman was brandon and he went the extra mile to help make the deal work for us we had a number and they took some time but was able to meet it thank you for your time and patience brandon
Actually 1st oil change was free, speedy service tho
Don Franklin KIA is the best Dealership that I have encountered in my 78 years of car buying by far. The salespeople are just like meeting a family member just as it states in their advertising (Owned by Family)! They go out of their way to make you feel at home, whether it be buying a vehicle or getting an oil change. Their Service Department is Super and if you are waiting they keep you updated as to the progress. I have never been to a dealer anywhere else that did these things. During purchasing a vehicle one never feels pressured to do anything you that makes you feel uncomfortable. There is so much I can say good about Don Franklin, such as the part’s Department being super nice. The management team has unbelievably amazing personal that work for you and not against one.
The after the sales follow-up calls really let you feel cared for and address any questions you may have. I’m proud to be a part of the Don Franklin Family and you will to, So what are you waiting for, give them a try and who knows you may be a Family member to.
The salesman make u feel comfortable and at home and they do their very best to see the customer gets what they want.
Haven't had to use them just yet
The salesman seems to really care. Also the warranty