Customer Testimonials

I have been 100% satisfied with this dealership. They are always so accommodating to my work schedule and always go above what is expected.

Good prices great employees

Very friendly and professional

My KIA Sportage is my second vehicle of this make. They are very reliable vehicles and reasonably priced.

Staff was friendly

Tyler worked with me to correct a mistake/error made from the Lexington dealership when I purchased the car. It was disappointing to hear that it would cost me about 150 dollars to update the dashboard software.

The sales staff is excellent. Cyndi Duncan is great at helping us find just the vehicle we need at the right price. The service department is top notch, too. Everyone at Don Franklin is courteous and professional.

Always get treated great and awesome customer service.

I have an extended warranty on my car and took it in for my oil Change. Good service and friendly employees.

I have been buying vehicle’s from DFKS for several years. The service is amazing and the quality of vehicles are out of this world. But… most importantly, I feel like the employees care. This is six vehicles now that George has put me and my wife in the drivers seat of. His enthusiasm and love for the job are something you just have to experience to believe. Thank you DFKS and thank you George for the many years of great experiences.

Ease of scheduling, on time and prompt service, polite service rep, pricing for routine service is competitive

Cyndi is absolutely wonderful! Very impressed!

It was great

The staff in the service department is wonderful! It’s easy to set an appointment for service, and they are always friendly and professional!

The sales staff that I’ve dealt with have all been knowledgeable, thorough, and thoughtful

No BS and no hidden costs

My last two cars have been Kia’s I bought there. I have loved both cars and have been treated good by the dealership so I’m happy with it.

Very professional and treat you well.

They are very good at what they do

Brian Nichols has sold me two cars and I love working with him. He makes it easy.

So far everything! You all have always been helpful and honest! This is my second vehicle through you all and I have been treated very well both times!

Every thing

We love our Kia’s and the service was fast. I was in out to have the oil change.

Quality

It’s dependable and nice car

Service department answered all of my wife's questions about her service schedule. Very helpful staff. My purchase was easy and they worked around my schedule when purchasing.

Finding a salesperson who genuinely cares, goes the extra mile, and respects your wants and needs is rare. Last week, I purchased a Kia Telluride and had an outstanding experience. I usually feel anxious about making big purchases, but working with Cyndi Duncan at Don Franklin Kia in Somerset, KY, was truly exceptional. She listened attentively to my preferences and concerns, guiding me through the process with patience and understanding. I really appreciate how she explained things in great detail and made sure I understood. I will highly recommend this dealership and refer them to speak to Cyndi. Her dedication and customer-focused approach make her stand out. BASICALLY I LOVED HER.

Salesperson was awesome. Topnotch employee

Excellent salesman

The staff was very friendly and helpful. They provided a lot of information, answered any questions i had and addressed my concerns quickly. The vehicle i purchased is amazing and I couldn't have asked for a better experience.