Customer Testimonials

The vehicle appears to be running as it should with no problems. The service department was very helpful. Ryan kept me informed as the work was being done.

Free car wash, coffee and water
Quick service
Nice clean area

Great communication, punctuality, great work, great people

Fast service

Everyone there is extremely helpful and friendly.

During the process of shopping for my car there was no pressure.I clearly explained what my guidelines were We left and came back and my guidelines were meet .

I always bring my car in for oil changes at the Somerset dealership.The techs are always professional and curtious.

Service was easy to schedule. I was kept informed on the progress of my car. Service Advisor was friendly and professional.

I absolutely love my new car and you all were the best at getting me what I wanted in a new car.

Patrick Butcher was fantastic and guided me through the entire process perfectly

Good stuff

Friendly and up front

Does a good job

I love everything about Don Franklin. Great inventory, impeccable customer service, amazing auto service department.

We like the car. And the services was great.

I have bought three or four car in last 18 months.
I have had a great experience
Both sales and serbice
James

Service is always excellent

Very friendly, helped get what I wanted for the price I could afford, and I got to walk away with a car

Great

Good vehicley

Very professional

fast and friendly service from the phone call to schedule until I am back in my car headed home.

Great

Fantastic dealership treat you like a person not a number. Highly recommend Don Franklin Kia. We have purchased 3 vehicles from this dealership and the salesman I've worked with are fantastic. The service department keeps you informed on what they are doing.

Everyone is very nice at the service desk.

Friendly service and good selection

Fast and friendly service

I’ve had three Kia vehicles and would buy another. I thought one of the filters I needed replaced was a little pricey.

Fast and friendly

My service person was Chad. He was great all the way around. While I was waiting for my oil change I received a text from a person named Chad. The text asked about my service experience just like u have. We'll i responded with a happy heartfelt response. I was really happy to be able to give my true feelings and happiness to the question. I should not of but I assumed that I was responding to someone above my service man that was he reported to about his performance. At that time I wasn't aware that text came from Chad. At that time I did not know his name. I identified him as a black man til when Chad came to check me out with lady at desk. I mentioned great review that I had given him. When he told me that my response only goes to him I tell u now I was not a happy camper or customer for that fact. I wrote that to let someone know how I felt about my experience with your service department that would would acknowledge his above and beyond assistance since I had no appointment the day before when I asked him to please fit me in as I last minute noticed I needed an oil change and was leaving to go out of town the next morning. He gave me option to wait it was just after workers came back from lunch.and were going to be very busy. So I thought I'd wait but asked about something 1st thing in morning. He simply told me we open at 8am. I arrived at 7:35am and was 1st in line. I was in at 8am and out happily by 8:30. It to me is very needed and wanted to forward my text to someone that can acknowledge and commend Chad for his service with me in my time of need. I believe I commended Stan or Stanley can't remember his last name but he's probably your best salesman ever since Don Franklin Kia came to Somerset KY. He's the best person to have delt with buying my 2024 Kia Forte. Thank you Don Franklin Kia for your employing Stan and Chad. Like I told them I look forward to working with them and I hope they are still employed there to be commended by me and future customers that I choose to recommend your business. Back to my text. How can I forward my service response that took my time, interest and sincerity to someone who cares about these 2 hardworking and caring employees? I have some longtime mental disabilities and I'll have u know that this text took me about 10 times longer than your texting. But I believe they are worth my time
And appreciation. So u can maybe figure it took me almost as long to respond to "Chad's " request. I truly and sincerely thank both of them for the type of assistance I needed that they gave without me asking for special help. I'm originally from Cincinnati Ohio where I 1st started purchasing Kia's. I continued to purchase Kia's when my husband and I retired to Nancy Ky some 10 or so years ago. As u may be able to understand I have true appreciation of people who can understand my difficulties without me telling them what they are or that I even have them. Sincerely a very happy customer with your sales and service employees. Nancy Hackney

I like that they send me a text saying if I have any questions or concerns to text them at anytime. While my vehicle is being serviced