Customer Testimonials

Straight up down to business. Do what ya say you’re going to do. 😊 Very Friendly an Not pushy.

Great service

I really like my 2019 KIA Sorento and the Don Franklin KIA service department has always provided great service. They are very good about answering any questions or concerns.

I was glad to see a woman sales rep. One that knew the business of cars, not just a pretty face.

Always very kind people when you show up to drop car off. Very professional also. Keeps you informed of its going to take longer than usual

Reasonable wait time comfortable waiting area

Very quick with answering questions and scheduling appointments. Very nice staff and very helpful!

You tell me how to contact you if I have any questions you always talk to me about what my car needs and very friendly.

Great

Your workers are great, you do a thorough job. Very professional.

Salesman Brandon was awesome about working with our budget and made us feel comfortable as first time car buyers.

Friendly service

Friendly employees and so far my car has been great and the service is always awesome.

Courteous service

Thank you for the Great customer service!

Great customer service

Friendly and efficient staff. Took the time to work on the price of a vehicle with us.

I was impressed with the entire operation. My sales rep, Cyndi, was very warm, personable and pleasant to work with. Buying a car can be stressful, but I found this to be a pleasant experience from start to finish.

Fast and efficient service.

Everyone is nice and willing to help! All of my questions were answered

Everyone is so nice and willing to help! All of my questions were answered

Very friendly and inviting from the time I walked through the door. Kept me informed about my car and a text link for any questions that I might have while I was there. Plus they checked and fixed all the recalls the same day that I didn’t know my car had. Great experience all the way around! I do not get this kind of service in Corbin at Don Franklin so I was highly impressed!

Company is willing to work with what you can afford

Salesman are all very friendly

Everything in the service Department

I love Kia! We are loyal Kia customers and cannot beat the vehicles and the safety! I love the features and Chris at Don Franklin Somerset Kia was outstanding! His approach was top notch!

We absolutely love our salesman Brian Abner He got everything we wanted

I like how friendly the salesmen are and how attentive they are for your needs. I love how Stanley would push exactly what I needed to find me a car.

Quick turnaround

Very good products and friendly staff

Warranty, easy process to be buy , friendly salesperson or persons. Service ease and friendliness. Wish that the Kia Loyalty was geared to repeat buyers and not just 18 mo of business. More towards the repeat buyer that may have traded the vehicle before the 18 months but traded and stayed with KIA. That’s my only complaint.