Customer Testimonials
Only came in for service for the first time everything went well
Everybody is so helpful.
SCOTTIE IN THE SERVICE DEPT IS ALWAYS SO NICE AND ALWAYS GET'S ME TAKEN CARE OF!
The service guys are great. They know the answers an almost always squeeze my needs in. Excellent customer service!
I took my 2020 Equinox for an oil change. Everyone was so nice an courteous. I appreciate that so much. Thank you !
Mark and I purchased our duo Durango's (2019 Silver GT Durango / 2021 White Durango) in the later part of 2022.
We love the service department and the entire team at Russell Springs Don Franklin Chevrolet.
They are courteous and help us each time we bring our vehicles in for the normal oil/change and/or any maintenance. I work about 5 minutes away from their location, which is very convenient for me when I need to have the oil change service done. Best of all, if I am not able to drop off my vehicle or come back and to get it, they find a way to accommodate me by having a service rep or any other service person bring me back to work and when my vehicle is done, they come and get me and I drop the attendant back off at Don Franklin dealer.
We love the customer service we received upon our purchases with our sales person Blake Miller and Bobby Johnson for getting all our financial papers done so quickly. We cannot rave enough about the courteous service department that consists of Scottie and Luke, who are always so nice and accommodating for all our needs.
Having a car dealership that always keeps the customer in mind first and foremost is one of the reasons we will always come back for any of our future vehicles and definitely recommend them to all our friends and family!!
Thank you all so much!!
Lisa and Mark Orton
Jamestown, KY
Friendly and efficient servive
Fast courteous service
Don Franklin has always put me in a vehicle. When I looked for a certain truck, they worked hard to find the exact one for me. They also worked hard for me on the final price better than any other place I have visited.
Every time I get my Tahoe serviced, it’s done in a timely fashion! All people I deal with are nice and knowledgeable! They do what and when they say they will. Always been completely satisfied!
Everything, no complaints whatsoever. My favorite dealership, ever. Everyone makes you feel welcome and they always explain any issues with you thoroughly before proceeding with repairs. We are like family and we share so many laughs together. I enjoy speaking with all the staff. Everyone is always professional and very polite.
Great friendly service!
Very satisfied, fast and easy to trade with.
Fast, Fair price, good service
had an appointment and was in and out in a reasonable length of time
The service department guys and mechanics are awesome very friendly and very helpful and professional.
Great service as always!
Great service from everyone. From sales manager to service department, they are very helpful.
Friendly people
Service
Everything was done in a timely manner. Blake Miller was very polite and knowledgeable.
i Get my service jobs done on my 23'Kia Soul,at Don franklins Chevy In russell springs. it's handy, cause I'm only 2 mile's from there, there fast,and my Warrinty is still Good.Thank you all!
A ok
The staff is very nice and they are knowledgeable. They are also efficient!
Always very helpful, prices are always in line and I feel like they take great care of there customer
Good service . Very helpful with any problems
They are professional and on time w things they do to my Denali
Consistently good service. Thank you.
The willingness to work with our schedule for servicing our vehicles. Also, the great customer service provided by the service department staff. Lucas always takes care of us.
Great buying experience.