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Customer Testimonials
I love the Altima cars
Salesman was the best. Very knowledgeable and professional
Quality
Ease of scheduling
Responsible personnel
Adherence to my requirements
Expediency
Friendly staff
They exceeded my expectations, awesome customer service from start to finish.
You all were very welcoming and I truly appreciated everything! I will definitely be back soon to purchase a vehicle.
Ben Rollins is a very professional salesman.
Fast and friendly service department!
Employees are always professional, helpful, and courteous.
Quick friendly service
Customer service!
This was by far the best experience I have had purchasing a car. There was no pressure, no hassle, everyone there treated me like family! I will return soon to get my daughter a car!
On time, every time :)
Service is always top notch.
They was really nice 😊
The salesman that worked with me, Brian, was great! Of course I currently own a Nissan so I knew the Nissan products were good but the technology that was on the new 2023 Kicks was awesome for the level of car it is!!!
My sales associate, John Berry worked to find the car I wanted and was courteous and professional throughout the process. Walt was helpful to walk me through the car's options and features. The entire team was professional and efficient. Don Franklin Nissan offers excellent customer service and ensures that buying a new or used car is an enjoyable experience.
Quick service
Courtesy and professionalism
Excellent service every time. Ron is great. I appreciate the care and concern he shows every time I come in.
Service department is great. Jennifer took care of everything quickly and efficiently.
Customer service in the Service department is fantastic!
Ron A is the best. Cares about you.
Very dependable, great service dept.
Very dependable vehicle, and service dept
Polite and qualified
When picking up a customer from the waiting room or when they arrive to pick up their car, first thing is to establish repport. Simply ask them:
Was there any specific question I can answer for you?
After that conversation then tell them the results of the service.
It was done on my visit in the opposite order and so I completely forgot the questions I had for the Technicians and had to call back later to get that information.
Also it causes a lack of trust between the customer and the Technician; if they dump an issue on the customer first ting without any rapport being established.
And the impact on staff is minimal - after all they have a written record about what they will be talking to the customer about; so they won't forget the issue they have to relay...
The service’s were amazing that help me save money. For letting me test drive the car what’s recommended for me. Thank you so very much to Don Franklin for helping me get a new first brand new Nissan. Sentra.
I am glad to be a fan with Nissan.
Stylish and dependable
great service, and friendly salesmen