Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 2, 2021 — Rated 10 out of 10 by B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy and fast appointments. Updates and reminders on services

Report a concern   April 2, 2021 — Rated 10 out of 10 by N.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Brandon Shipman in Nissan Service took great care of me getting my Sentra in to your Nissan Service for the first time. Thanks.

Report a concern   April 2, 2021 — Rated 10 out of 10 by N.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service and very helpful

Report a concern   April 2, 2021 — Rated 10 out of 10 by T.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Scheduling is easy, communication with service techs is always timely, polite, and professional.

Report a concern   April 1, 2021 — Rated 10 out of 10 by K.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was very friendly and helpful.

Report a concern   April 1, 2021 — Rated 10 out of 10 by J.J. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

tɦɛ saʟɛ ʀɛք. ʍʀ. ċօʀռɛʟɨʊs, aռɖ ɖɛʟɨʋɛʀʏ sքɛċ, ʍʀ աaʟtɛʀ, ɛxɛʀċɨsɛɖ քʀօʄɛssɨօռaʟɨsʍ ɖʊʀɨռɢ օʊʀ tɨʍɛ tօɢɛtɦɛʀ.

Report a concern   April 1, 2021 — Rated 10 out of 10 by L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is very good.

Report a concern   April 1, 2021 — Rated 10 out of 10 by P.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything! Great service, wonderful staff, ease of online scheduling, and quick service

Report a concern   March 30, 2021 — Rated 10 out of 10 by Jennie Doane Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great products and very professional staff. This is the third Rogue we have purchased and have a 2016 Maxima platinum that runs and looks like new. The service department is second to none.

Report a concern   March 30, 2021 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service. Thank you!

Report a concern   March 30, 2021 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everyone that I worked with was nice and did not pressure me into anything. The team and Don Franklin Auto has the best interest of the customer a the front of their service. As a first time buy a car I’m happy with Don Franklin Auto.

Report a concern   March 30, 2021 — Rated 10 out of 10 by Diana Carter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff is courteous and the work gets done.

Report a concern   March 30, 2021 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and friendly

Report a concern   March 30, 2021 — Rated 10 out of 10 by Douglas Brandenburg Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Both Products and Staff from every department are wonderful

Report a concern   March 30, 2021 — Rated 10 out of 10 by C.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality of work performed

Report a concern   March 29, 2021 — Rated 10 out of 10 by D.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I trust Hollin and the staff there. I trust them and I appreciate that they don’t just recommend things just to make a sale. Excellent service!!

Report a concern   March 29, 2021 — Rated 10 out of 10 by N.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is very nice

Report a concern   March 29, 2021 — Rated 10 out of 10 by A.O. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Very helpful and worked with me til I got my car.

Report a concern   March 26, 2021 — Rated 10 out of 10 by R.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness of all the employees

Report a concern   March 26, 2021 — Rated 10 out of 10 by Carol Amos Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Oil change an tire rotation

Report a concern   March 26, 2021 — Rated 10 out of 10 by R.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   March 26, 2021 — Rated 10 out of 10 by L.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliable and quality-rated

Report a concern   March 26, 2021 — Rated 10 out of 10 by Randall McCowan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They found the problem and fixed; it

Report a concern   March 26, 2021 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron’s customer service, customer friendly.

Report a concern   March 26, 2021 — Rated 10 out of 10 by G.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

quick to respond to questions

Report a concern   March 26, 2021 — Rated 10 out of 10 by F.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I purchased a vehicle from Don Franklin Auto a few months ago, and at that time I received a voucher for a free oil change for my vehicle. I called and was scheduled for this service, and the scheduling was a plus for me. This allowed me to plan for this in line with events for the day.

I was met with a professional service tech--Hollin--who was courteous and helpful. The service was provided in a timely manner and I was given an update on my vehicle as being in great working condition, and given information regarding the next projected oil change and servicing that might be needed at that time.

This is my first time dealing with Don Franklin Auto as a dealer, and with the Service Dept.
I have been satisfied on both counts.

Thank you.

Report a concern   March 26, 2021 — Rated 10 out of 10 by Mark George Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely service and no pressure to agree with additional maintenance sales. Friendly and fast.

Report a concern   March 25, 2021 — Rated 10 out of 10 by Teresa Collett Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was so accommodating

Report a concern   March 24, 2021 — Rated 10 out of 10 by Loretta Alissen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service department people are courteous, respectful, know what they're doing and not taking advantage of me. I have been to dealerships where they have tried to convince me that my vehicle needed things that I knew for a fact were not needed. Your people have never done that!! Be proud. It's refreshing to deal with honest people.

Report a concern   March 24, 2021 — Rated 10 out of 10 by K.C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people who work there are so friendly and knowledgeable!


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