Customer Testimonials
Very good the service team was extremely excellent
Very wonderful people
Honestly, the reason I have bought two new vehicles and keep coming back is due to your service writer Jena VanArsdale. She actually cares for her customers, often going out of her way to make sure the customer is treated properly and any issues are addressed.
My only regret from buying my Silverado and Trax from Franklin is that Jena didn't get the commission for the sales. She has earned it by providing amazing customer service and care before, during and after the sale.
You need to make sure you hang onto her.
Nice selection and easy access in my local community
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I like that the employees are quick to call text or email and the salesman made sure that I was fully happy with the vehicle before purchasing.
Everyone is very nice and will go out of their way to make sure your happy
The service representatives
Good service
Service is always good!
They get me in promptly for service and get me out. They never try pushing extra services on me. They review what I need based on mileage recommendations.
Friendly respectful
Timely manner
Clean
Friendly and prompt
Service has been good and people are friendly.
Very pleased with our salesman and the manager. They made things quick and easy for us.
Very Professional start to finish!!
Same day. Pricing competitive.
Had oil change
Very helpful and didn’t have to wait that long
Salesman are very nice and knowledgeable. They are not pushy and they try to get you the vehicle you are wanting.
Very professional!
Friendly
I feel the salesperson went above and beyond to help find the vehicle I was looking for. The staff stayed after hours on a Saturday to get all of the documents taken care of. Very positive experience.
Friendly and courteous with my concerns The one I had yesterday I discovered was an error on my part. I want to apologize for any accusation I made in this error.
Very friendly & great service 🇺🇸😎
They got me in quick and took care of my problem
I was greeted warmly. The fast friendly service team took care of all of my vehicle needs. I was well informed about the services that were being provided, and the services that were being performed on my vehicle. The work on my vehicle was completed in a timely manner. Thanks team.
Professional, prompt, and timely service
Jena is the best advisor at the bardstown Don Franklin!
She went above and beyond for me & was SO nice during the entirety of the time my truck stayed at the shop.
The location
Checking in and out is easy. Jen kept me informed and very friendly
Word of mouth