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Customer Testimonials
Always knowledgeable and extremely helpful.
Answer my questions about my ebike
You all are friendly, knowledgeable when helping me. Your bike services are faster than less expensive than competitors.
This was my first time in the shop (after my bike shop of 30+ years closed). The people were extremely friendly and helpful. I needed a new tire after picking up a 3 inch screw. The service people replaced the tire in very quick time, and I can keep riding. I am so glad to find this shop!
Folks at the counter were willing work with me thru some sale requests, and I was able to leave with a substantial amount of goodies. It was appreciated and am always happy to utilize Freewheel.
Friendly and knowledgeable help!
Gear staff, products and service.
Most importantly the knowledgeable and friendly staff. They are informed about the products they sell and are always available for service on your purchase.
Staff very helpful
Good turnaround and fair prices.
Freewheel fixed my bike super fast and performed maintenance for a fraction of the cost I thought I’d pay. The friendly and knowledgeable mechanics can’t be beat! Excellent experience!
Fast and complete at a reasonable price. Done on time as opposed to others who only get it done when you call them up to remind them (110 Cycles).
The store is clean and well stocked. Everyone was really helpful.
Easy to set up AA appointment and quick service. Knowledgeable, courteous employees.
Great bike shop
It’s in my neighborhood
Always has what I need
You sell bikes. Having said that when I buy one of said for sale bikes at the total cost of $2800 I feel it is well within the expected service delivery (aka buying experience) to include adjusting the saddle height to ensure a proper fit. Yeah, it is the details of service delivery that determine repeat patronage. You are lucky that I have been shopping freewheel since 1990 when Marcy worked at the Seward store. Do better with the details as patronage in a competitive market is NOT guaranteed.
Whip Rider
Bria took a lot of time with me to make sure I was satisfied and understood the bike mechanics.
Helpful and friendly from the second I walked through the door!
Always friendly and professional!
Listened well to my questions. Diagnosed the problem with my bike and offered targeted solutions. Ended up being able to fix my bike while I was in store. Reasonable prices.
Great service great employees!
I appreciate the bike shop was willing to work on my bike repairs on the same day. Easy to talk to on the phone and very easy check in process.
Service was done when I brought in my bike. Tire and handl bar issues. They took care of it within 10 minutes and it was done!!!
Super friendly a d helpful. Serviced my bike while I waited.
highly competent bike techs
I hadn’t been in to a local bike shop in years. Freewheel Eagan had a very good selection of shoes, including some that fit my difficult to shop for wide foot. I was pleasantly surprised to talk with Marcy who I hadn’t seen since my days of servicing at Riverside/6th Street. She was helpful as always, and gave good guidance. We had a great conversation about RAGBRAI and other rides. Successful trip and the best customer service. Thanks, Marcy!
Everyone who works at Freewheel Eagan are super nice and very knowledgeable. When i have issues with my bikes the teach get the job done very efficient manner. I will always be coming back. Thanks Freewheel!
Tyson in the shop provided excellent service and a quick turnaround on a bike repair. I needed the bike back for a group ride coming up and he even got it done early.
Up front pricing, great work, friendly staff
Tyson's professionalism really stood out during our recent bike repair. Rather than immediately recommending costly replacement parts, he carefully examined the bike and found a way to repair the existing components. I sincerely appreciated his honesty, thoughtfulness, and customer-focused approach. It's reassuring to work with someone who values doing the right thing over making a larger sale.