Customer Testimonials

Justin was incredibly helpful and friendly. This is one of the best locations I have been to.

Tysen always is 100p. Thanks as always!

The staff was super friendly and gave me great advice about my service needs

Easy and fast

The bike mechanic took time away from his shop to help size me for a new seat for long distance riding. I had just returned from a Erie Canal ride wow I was sore from my brooks saddle (plastic one).

I found one on line that I liked, this bike shop had it, the mechanic sized my seat, and he found me a new light that snapped onto this seat - elevated above my rear panier.

I was a little disappointed that the mechanic did not discuss other saddles with me. I know getting the correct seat is a personal issue. I would have felt better comparing a few different seats.

Customer service is wonderful!

Great service and love my bank

Freewheel Bike has very knowledgeable people on staff. Always ready to talk bikes and features.

Friendly, knowledgeable staff. Convenient location. Easy to get to by bike!

quick repair of flat at fair price. Chain needing replacement and that was addressed as well.

Both excellent

Very appreciative of the knowledgeable staff who helped me select and replace the flat tire and accessories on my bike last minute so that I could complete my Century ride the following day.

My book was tuned up perfectly. It rides like a dream. The service was done efficiently.

Caring customer service, explained my options and then installed it and showed me how to use it.

Fast and friendly service (Tyson is terrific) and the parts I need are readily available.

Tyson and the mechanics in Eagan are always knowledgeable and I trust them with all of our families bike needs.

Purchased an Orbea Oiz back in 2020. I brought he bike in for a tune up and they discovered up shock mount bolt was stripped.Tyson and Tom advocated for a warranty replacement on the frame from Orbea. They both kept the pressure on Orbea so I could get back to riding. Once they received the frame replacement, they turned the bike around in a few days. Glad Freewheel still has the local bike shop feel to it and supports their customers.

Knowledgeable staff

Very knowledgeable people working at Freewheel. Got my Trek back on the trail. Great work! Thank you.

Quick service

Very accommodating service shop. They had my specific bottom bracket on hand and same day were able to install it for a quick turnaround for my upcoming race! I really appreciate their help!

Awesome products and excellent people in the store to help me out. It was my first experience at Freewheel Bike and I will be back for more :-)

Best bike shop in town. Always available, always willing to help. The best!

Tyson's professionalism really stood out during our recent bike repair. Rather than immediately recommending costly replacement parts, he carefully examined the bike and found a way to repair the existing components. I sincerely appreciated his honesty, thoughtfulness, and customer-focused approach. It's reassuring to work with someone who values doing the right thing over making a larger sale.

Always knowledgeable and extremely helpful.

Answer my questions about my ebike

You all are friendly, knowledgeable when helping me. Your bike services are faster than less expensive than competitors.

This was my first time in the shop (after my bike shop of 30+ years closed). The people were extremely friendly and helpful. I needed a new tire after picking up a 3 inch screw. The service people replaced the tire in very quick time, and I can keep riding. I am so glad to find this shop!

Folks at the counter were willing work with me thru some sale requests, and I was able to leave with a substantial amount of goodies. It was appreciated and am always happy to utilize Freewheel.

Friendly and knowledgeable help!