Customer Testimonials

Friendly and knowledgeable staff

Mike did a very good job listening and communicating on my bike repair. He made me feel confident the job would be done correctly and on time. I was impressed.

Always quick friendly service with accurate expectations set.

Trek Domane was exactly what I was looking for

Stopped in recently to have a pedaling noise diagnosed. Working with Darren was fantastic, as he was patient and thorough. In the end, he fixed the problem and charged me nothing because I am a regular customer! Now, that’s service! The best part is that this was not a unique experience at Freewheel for me. I literally get this kind of service every time I go there!!!

Service and customer service were awesome

Friendly and knowledgeable staff.

Good listeners to understand problem. Able to verify that additional product will work with current equipment

Attentive & friendly staff - wonderful biking community who clearly love to ride

CARING TO DO A GREAT JOB

Friendly service. Chris goes above and beyond to answer questions and to provide service. Very knowledgeable staff.

Mike in service is awesome! Attentive and thoroughly explains things. Keeps me coming back!

Bought my latest bike (Trek Checkpoint) from Freewheel. This is the best bike I have ever had, and it does everything I need. The service has always been outstanding! I lost all shifting in the rear yesterday (frayed cable), and Freewheel fixed it the same day!

Chris at the Bloomington store was extremely patient helping us better understand how the tadpole style (3-wheel) e-bike could give back riding confidence as balance has become a concern. We have rarely received this kind of customer service and support. Thank you Chris!

We brought our pre-owned TerraTrike into the shop to be fitted. It was challenging because they were fitting it to a very short rider, 4’ 11”. Freewheel had all the parts we needed in stock and we left with a perfectly fitted trike. Very pleased with knowledgeable and friendly staff.

Great service & staff! Always so helpful with bike repairs and I appreciate they work so fast. - often while I wait. Such a fabulous bike shop!

Great service!

I love the staff at Freewheel- everyone is so kind and very knowledgable. 10/10 would recommend!

Guality service

Mike is top-notch in terms of parts support and service suggestions.

Shoes are nice

PRO!

Chris was extremely helpful and super knowledgeable. I have purchased two bikes from him and will purchase my next bike (s) from him.

The staff at Bloomington Freewheel have great customer service, attitude and professionalism. Chris and Mike are the best. Absolute best.

Friendly and knowledgeable service

Great service, product and staff!
Would definitely recommend.

Friendliness, knowledge, and willingness to help of the entire staff

An inspection of the bike with the customer is very helpful and informative. I can also ask questions and get answers without feeling uncomfortable or judged.

Mike was an excellent to work with and he took care of my needs

Staff: friendly, knowledgeable, expertise, don’t try to sell you stuff you don’t need.