Customer Testimonials

Your service center is top notch, great professional staff, highly recommended!

Products are high quality and service is the outstanding… friendly efficient and top of line quality

Customer service is unmatched.

Sales and service are exemplary.

Met a very informative, polite service tech named Mike. Answered all my questions and set me up with everything I needed for my bike project. Thanks for the cassette and tool mike.

My bike was ready when promised.

The bike rides like new following the tuneup.

Location! Got my bike in and returned in a reasonable timeframe!

Very specific and organized in phone estimate, timely and efficient in scheduling and executing repairs, friendly and helpful service. Christina in Bloomington

Very low price and good work

The technicians were very nice, working us into their busy schedules.
The bike was perfect when we picked it up. We’ll always go to the Bloomington Free Wheels

Great staff and service. Also glad they're working with X-lab bikes

Friendly and knowledgeable staff, location is close to a trail that made a test ride easy to go on.

Great customer service from Mike. Got me out with what I needed. Great shop.

I bought my Terra Trike at the Bloomington location. I have had my Trike serviced there as well. Everyone is professional and friendly and the service is excellent. Customer for life.

Staff was very friendly and helpful

The Shop dog was very cute

Prompt friendly service for my latest Flat Tire episode.
Thank yo,
Rod Myers

Great sales people very knowledgeable and helpful.

Incentives and policies around new bike purchases paired with employees’ positive attitudes and patience with questions and test rides made me feel more comfortable about buying from Freewheel Bike.

Knowledgeable staff.

Close to my home. Good service knowledge.

The website shows many products to choose from. Shopping, buying, returning/refunding were
nice and simple to accomplish.

Marcy was the best. Did a quick tire change for me on short notice. Thank you!

They have knowledgeable staff and mechanics that keep our bikes on the trails.

Knowledgeable staff who are always willing to help with questions and service recommendations.

Your well informed staff.

First, when entering Freewheel Bloomington, we were greeted by all the staff in such a friendly, kind, and enthusiastic manner! The layout of the store is also very open, well-organized, and full of (at least it seemed) natural light. All of the staff took the time to see if we had questions and also discussed the issues going on with the bicycle we brought in. I will be returning to this location, and I highly recommend it!!

Friendly and knowledgeable staff

Mike did a very good job listening and communicating on my bike repair. He made me feel confident the job would be done correctly and on time. I was impressed.

Always quick friendly service with accurate expectations set.