Customer Testimonials

Quick service and clear communication about status.

Transparency and working towards most reasonable sale or repair

Best customer service around (Mike) and always quality work done on my bikes. Than you!

Quick straightforward service. Not a big project but done well, treated nicely

I have a tandem, recumbent electric Terra trike and the only people I trust to work on it is freewheel. They are always friendly, quick and highly competent.

I just bought an X-LAB RS7. John was great and was very communicative with my shipment and packing process. Overall great experience from them and the bike came in only 6 days after ordering it.

I had a great experience with Freewheel! The pedal on my bike was coming off and they were able to replace the crank arm for me in less than two days. Pricing was very fair as well. Overall will be coming back for any other bike related issues.

Good service, knowledgeable and congenial

They fixed my bike quickly and at a reasonable price. Excellant.

I always appreciate the good service I get at Freewheel Bike in Bloomington. They know their bikes and are willing to provide helpful suggestions related to my biking preferences.

I NEEDED A TUBELESS TIRE REMOVED FROM A RIM & A NEW TIRE WITH A TUBE PUT ON.
THEY WERE ABLE TO DO IT WHILE I WAITED.

THANKS!

Mike was great
Very conscientious

Great product at a great price along with excellent customer service. Chris was really helpful and knowledgeable in all aspects of biking. I will for sure be back.

Don't know other than Evo etrike as am a member but don't get emails.

Great advice.

Mike was so very knowledgeable, & helped my husband pick the best bike that will fit his current needs, as well as future needs.

I’m treated a a valued customer. The work is ingest quality and staff is professional and personable. I recommend them highly

They were friendly and priced fairly. The service I received was a 10 out of 10. Very professional team.

Fast friendly service!

Great turn around time on a last minute drop off for repairs. Emplyee did his very best to meet and exceed our expectations even though he had other customers to service.

Knowledgeable and friendly staff. Great bikes!

John was the perfect salesperson for us. He treated our grandson as the person who was getting a new bike instead of directing most of the conversation to us. Impressive! He was kind and respectful.

The employees I spoke with are just really into bikes. The products offered are quality. I also remember using the "public” workshop many years ago.

1. Prompt and expert service.

2. Pricing is very reasonable.

3. Inventory of bicycles and related products is substantial.

4. Location is excellent.

Jim O'Neill

Fantastic support and a great selection!

The products are very affordable and great quality. About the services, all the services are very proffesional.

Very knowledgeable staff. Honest assessment of my service needs

The Bloomington service team has been exceptional. They offer expert guidance, patiently explain our options, and always consider our timing when we have upcoming races or key biking events. I especially appreciate how they remember our previous rides and experiences and take the time to ask about them during each visit. Their support goes beyond servicing our bikes—they help make cycling a positive family experience and genuinely care about our success and enjoyment on every ride.

Clean, friendly, knowledgeable, helpful staff

did good work, in a short time