Customer Testimonials

Mike in service is very helpful and skilled. I feel confident my bike has been thoroughly checked out and made ready to ride.

They talked through the repair and showed what they did on the bike.

The people there know their product,very helpful and friendly, and I didn't feel i was pressured to make a decision on day 1

Your shop is not too far from my house. If I have bike issues, I always take my bike in. The service is always good.

The item I wanted was in stock and easily accessable.

Friendly and helpful staff. They fixed my problem and didn't charge me since it ended up being pretty simple.

Jim and John both patiently worked with us and weren’t eager to move on to the next potential buyer. Jim had sage advice about adding a front fender to my wife’s new Terratrike and had insight into the inner working of the Terratrike company and it’s products. Thank you to both for their time and patience.

The support I get from the team!

Freewheeler has recumbents and has the knowledge about fitting and products related to them.

Staff

Customer service is always outstanding. The sales and the service team are knowledgable and helpful.

You guys fixed my bonehead chain mistake and properly tuned the RD. Thanks for the fast and expert work!!!

For the past several years, everyone I've ever interfaced with at the Bloomington store is laser-focused on providing superior customer service. They're highly competent and genuinely committed to excellence to the extent that I trust this Freewheel team in helping me make sound and safe decisions in purchasing and maintaining traditional bikes and e-bikes along with supportive products, such as helmets, bike racks, safety lights, etc.

I went in looking for a Fizik bike saddle, torn between the Aliente and the Argo. Chris, the store manager was extremely helpful, and we talked about bike trails we like to ride on. I’ve got to get over to ride the river bottom after talking with Chris!

Friendly service and top notch quality!

GREAT customer service!

A good selection of the bike accessories I may need, and helpful staff.

Staff was helpful

Knowledgable staff.

Knowledgeable and friendly staff

great service. great bike for good price.

We had a purchase that was complex. An unusual recumbent tandem trike with an electric pedal assist.

Our representative at Freewheel Bloomington, Minnesota - Chris Goldschrafe - was patient and understanding of the needs of this old couple.

Sales staff knowledge and helpfulness

Excellent explanation of the repairs that my bike likely needed and it was completed on time as scheduled. Works great! The staff was also very friendly and helpful.

Efficient, prompt, helpful, knowledgeable employees! Caring and friendly! Thrilled we found a place to tune up our Terra Trikes.

The flexibility and pricing on getting my daughters bike and. Up and running for the summer

Excellent choices of bicycles. Excellent service and knowledge about cycling. A great place to do business.

Very friendly shop. I enjoy being there. The mechanics explain what they are doing and find out when they assess the bike. And they make recommendations, including " you know the bike looks good, you don't need to do anything." Additionally, they performed some touch-up painting on the lower crank, which was rusting. Very nice.

Tune up was done well, on time, and under estimate.

The dedicated support that the team members offer is the major stand out. I am a beginner in the bike world and appreciate the time and knowledge they are very quick to share - it’s not like that at other bike shops. It is clear that the Freewheel Team is so knowledgeable and talented, and truly think that everyone should be able to be out there on the trails enjoying their bike time.