Customer Testimonials

Great customer service!

Welcoming

Andrew at Richfield Freewheel Bike was absolutely the most perfect level of expertise, helpfulness, kindness, without being pushy or impatient while working with my son and I on making a decision on a bike. The store was incredibly busy but he never appeared frazzled nor did he ignore anyone - he let people (myself included) know that they were in queue and managed to orchestrate a lot going on all over the place! He was exactly the type of thoughtful bike expert we needed. Thank you!

Great service when looking at bikes and patient help while taking time to choose

Friendly and knowledgeable staff. I believe that your pricing is fair. Although, it has been a while since I have been to other bike shops.

Everybody is so helpful!

Great service!

Quality, quality and great customer service!!

I like that Andy remembers my name and always says hi when I come in. That along with excellent service.

Great experience buying a bike for my son, and checking on my bike. Helpful staff ready to answer all questions.

Really amazing service this week. Showed up with a handful of issues to get my bike up to speed for spring and they were all handled on the spot, with an ad hoc lesson. Amazing experience.

The people who helped me were awesome. They knew their stuff, they were helpful and asked good questions, and they were just plain old nice. A winning combination.

Friendly service, knowledgeable staff

Like that you have experienced staff to do the maintenance and repairs as opposed to summer help.

Quick, reasonable prices and do a great job!

Very kind sales people

Staff at Freewheel answer lots of questions and I got information about how to run tubeless tires on my bike. They were friendly, knowledgeable, and were instrumental in the completion of my project with very little stress.

Mechanic got my bike to brake and not squeal in about 20 minutes. Very experienced and knowledgeable. Great job!

The service is great! Everyone is so friendly and helpful.

Excellent skills and great customer service!

Very helpful knowledgable staff, solved my problem quickly and pleasantly

The Penn Freewheel location is my local bike shop. I LOVE the knowledgable and friendly staff. I can always count on them to help me with any issues - whether it's finding an odd part for an old re-build, or checking out the latest gear. Recently - they helped me pick the right Wahoo bike computer package. It's an expensive purchase and I'm confident I have what I need to meet my training goals (and just enjoy more biking).

Did a great job with our bikes, and actually recommended a lower level service than we had planned on getting, their honesty will make us continue coming back and recommending them to everyone!

The employee that worked with me, my mother-in-law, and my 7 year-old was awesome! (I think his name was Matt?) He was patient and helpful!

Personal service. Good sense of humor. Able to deal with all types of people from geezers to kids to parents. Would highly recommend.

Knowledgeable, talented staff who love bikes.

Excellent and knowledgeable staff are so willing to assist their customers.

Jamie was fantastic to work with. He was knowledgeable and took his time while helping my two kids get properly fitted helmets. He was kind, patient, and did an excellent job connecting with both of them making them feel welcome in the store. We will certainly be back!

Fanatic Discount Program is awesome! The Richfield crew is always easy to work with and friendly! Thanks!

The service is outstanding. I love talking with the staff about products and all things related to biking. The staff are friendly and helpful, and they always give the necessary time to find solutions.