Customer Testimonials

Friendly and helpful!

Garret was patient while we tested bikes for dad and daughter. He was knowledgeable and a joy to work with!

Good selection of bikes and excellent service

Appreciated letting me in at closing to purchase a helmet

Very competent fast and great service Goes beyond to help with everything Best service in Richfield

My wife is interested in getting an electric bike so I stopped at your Penn Avenue store to get some info. Tom was very helpful and informative. Let me test ride a couple of bikes and answered any questions I had in understandable language that made sense. A real asset to your company!

I brought my 7 year old bike in for a tuneup and new tires. When I picked the bike up it looked like it was brand new. You guys did a great job cleaning it and we dealt with a very nice young man. We will definitely be back.

Excellent customer service. Staff at the Richfield location was very helpful in showing me a Surly Disc Trucker despite the shop being busy and despite knowing I wasn't going to buy that day.

Tom in particular was great to work with, he answered all my questions and provided helpful tips on bike touring based on his personal experience.

Great products, friendly and knowledgeable service.

Friendly and informative staff

Friendly, knowledgeable, and friendly

Fast service, good staff.

Friendly & Good at what they do

The employees are very nice and helpful

Jaime was very helpful with a discussion on hanging bicycle racks.

Friendly representative, had the product I was looking for and was also given tips on how to best accomplish the installation.

Knowledgable, prompt and cheerful service.

Tom and the other staffs are amazing. Provide excellent customer service.

This is my first service in years--a much needed tuneup and minor repairs.
I rode it last night. It feels like a new bike.
Thanks

Extremely knowledgeable and very personable. We will be back.

Friendly, prompt, knowledgeable, short turnaround, great product support, good value.

Customer service

Tom was a great salesman. I appreciated the help deciding which size checkpoint was right for me. Good stories and conversation were a plus as well.

The Freewheel team in Richfield is excellent in listening to concerns and questions on all things Bike. I enjoy purchasing everything from items for my kids to the latest gear for my bike projects.

good info, reasonably priced, local and convenient

Sales people just care about why you're there.They help you with the questions you have and let you decide the rest.

Everyone was really friendly and helpful. It takes a long time to purchase a new bike and Matt took the time to show me several. While I was there, each person who came in was greeted, asked what they need and told how long it might be. I really appreciate that kind of service.

Friendly
No pressure

You guys actually talked to an old man struggling with health issues. Been on 2 rides since getting the bike home yesterday. Not setting any records, but man I already feel great!

Thanks for working with me to get setup with something that's fun and feels good.

Appreciate it
Thank you

Matt was awesome and helpful. Didn’t know about kids trade in program and he took the time to explain its benefits.