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Customer Testimonials
Always helpful and friendly!
I had great service - very friendly, helpful and knowledgeable. I came in to pick up a rack for my bike, got one that fit, it was put on for me and I walked away smarter!
Very nice personnel
Lovely People, Quick Service.
I really felt like the staff worked hard to find me the best bike.
Outstanding customer service and extensive knowledge about bikes!
Great service! Fixed my flat while I waited and woman that helped me was so friendly and competent.
Thank you to the folks at Freewheel for squeezing in my last minute emergency wheel setup and truing. Greatly appreciate you saving my Minnesota Mountain bike trip.
Colin from Winnipeg, Canada.
good customer service and knowledgeable employees
Excellent service and expertise from Andrew! He is a true gem! I typically go to the Eden Prairie store, which because of their volume wasn’t able to look at my bike for weeks. Andrew addressed the repair test drove my bike and allowed me to do the same to make sure it was fixed to my like it! Very impressed! I will be coming here for service going forward!
Friendly and knowledgeable service.
Knowledgeable and patient staff.
Freewheel always provides prompt and professional service for my bike. The best bike shop in the Twin Cities!
Good customer service. Professional, friendly staff. Good products
Fantastic service. They are all great, Andrew is the absolute best!
The friendliness of the staff, the knowledge, and the neighborhood nature & feel!
Friendly and helpful assistance in selecting and purchasing my e-bike.
Thanks guys!
Fast turnaround and friendly staff.
The staff at the Freewheel sore in Richfield is fantastic! They are helpful, friendly and always have a smile. This is my go to store for my bicycle needs.
Your team is knowledgeable and gives good advice. Thank you for your excellent customer service!
My experience with Freewheel personal, they always been informative, good listeners and no pressure to buy. However, every purchase I’ve made, I was confident I was doing the right thing
Tom is so knowledgeable and helpful! This is the 2nd bike I’ve bought with him and he’s great to work with.
Great staff with stellar customer service skills
Service was done as scheduled and the bike is running like new!
Quality bikes and good service
Price, friendly.
They took care of me beyond expectations. They went above and beyond regular customer service. 5 stars
Replace spoke while I waited, great service
I brought my bike in for check up and bought a new bike rack. These guys were very professional and very kind to someone who was pretty upset. There was confusion on pick up time and they went out of their way to help me. Would definitely head that direction again
Richfield service staff was incredible! They performed a quick once over of my brake problem, identifying the issue and potential fix and provided an estimate on time/cost of repair. The actual repair was completed in less than a day! Meanwhile, Minnetonka location looked briefly at my bike and then said it would be at least 3 weeks before they would be able to look at and potentially make repairs