Customer Testimonials
Thanks
Service was great,!
You did a great job on my bike. Thanks!
always have what I need and friendly service
Great job tuning up my Powerfly, I picked it up yesterday, 9-23, from Freewheel, Woodbury. The guys there do a great job!
Great job and wonderful people.
Excellent service
We bought a bike from you. When it developed a shifting problem you totally took care of us.
Fast, friendly service and knowledgeable
Customer advocacy
Quick, professional service.
Just getting to know Brian (store GM) and Will (mechanic) has been a blessing. They are good guys, knowledgeable, and accommodating, accessible to me for whatever particular mountain bike need I may have.
Brian replies to my emails efficiently--even on his days off.
Mike the senior mechanic has also been very helpful to me in solving a dropper post problem I had encountered.
Freewheel is loyal to its employees, keeping them for a long time, and keeping them happy. Other shops seem unable/unwilling to do that, esp. the larger ones.
Friendly, helpful staff. Shoutout to Chris in the Woodbury store.
Brought bike in for service. The Freewheel service team did an awesome job checking over the bike and determining what needed to be corrected. All work was done on same day! A fantastic experience!
Best Freewheel there is!
Very thorough.....right priced and friendly.
Excellent service on showroom and repair shop.
Great and quick service at an affordable price.
Great customer service every time we go there! It is our favorite local place to go.
I broke my chain on a ride at Carver, the staff squeezed me in to fix my bike so I could get back out on the trails. Super friendly and mega helpful.
I came in for a grinding noise from my drivetrain, and I was able to get it back the next day before my ride. Great service!
The staff were reallly knowledgable and helpful in choosing the best choice of bike computer.
Great problem solving and quickly on my way. Thanks!!
Excellent service, knowledge, and communication. Willing to walk you through everything and inform you of options. My go-to when repairs get beyond my ability.
Great place. They fixed my bike fast and were very knowledgeable. Top notch service
Very helpful and friendly. My bike was ready when they said it would be.
Service is the best......Mike is awesome. Thanks!
The team was very friendly, helpful, flexible and responsive. They quickly ordered the tire I needed and then when I determined I needed a second tire, adjusted the order. The install was quick and immediate. The technician took the time to help me find the tiny wire that embedded in my tire that had caused my multiple flats and showed me a systematic approach on how to find this type of issue in the future. He also answered questions on my thru axles and speed/cadence counter and helped me understand recent advances in tire technology. I never felt as if he was rushing me. Great customer service!!
Allison communicates well when shipping items and when/if there is a delay. Items are shipped quickly. Dennis from Eden Prairie has always been very helpful as has Ben from Woodbury.
Thank you!
On Friday, while I was riding my new red Trek e-bike I got a flat on the back tire. I brought my bike to Free Wheel in Woodbury and Mike pulled out a 2 inch nail. I was told that the tire would be patched up, a new tube put in and the bike would be ready by the next day. That evening I got a text the my repair was done. I picked it up on Saturday, where Chris, who sold me the bike greeted me and presented my repaired bike to me. I tried it out before loading on my bike rack and everything was perfect. All this was done for about $25.00! Thank you Mike and Chris and thank you Free Wheel, your staff in not only helpful and friendly, they are true professionals!