Customer Testimonials
good selection, pickup was quick
The bike and price are very good.
I like the fanatics discounts.
Very knowledgeable associates and friendly
Friendly staff, clean and organized store, great selection.
Always awesome customer service! Great products and services. Only place I’ll ever go
very friendly and helpful. everyone we dealt with we're very knowledgeable. I would recommend Freewheel Bike to my friends and family.
The best!
Knowledgeable friendly staff did nice work on my bike and communicated well throughout.
You are very helpful and have everything I need for biking.
Bike service is quick and competent. Often no wait, they take care of you right away.
Fast flexible all inclusive
Friendly, helpful, kind service. Reliable trusted brand.
Gary service, very nice professional staff. Love this place
My order was on time and
Another part was researched carefully
ThankU
Mike helped fix longstanding fit issue with bike trainer bicycle causing shoulder pain. Feels much better. Thank you. I wouldn't go anywhere else for my bicycle maintenance and repair needs.
The sales and service team(s) are excellent. They are very knowledgeable and capable.
Very friendly Staff and very down to earth I will only go to freewheel from here on out. I recommend Freewheel for any bike services.
Mike in Woodbury has done a great job servicing my specialty mobility device, diagnosing, ordering parts, and fixing it in a greatly appreciated prompt manner, given I depend so heavily on the device.
The person AI talked to didn't hesitate to assist me; he knew what he was talking about without hesitation or my being transffered multiple times until someone was found who could help (they didn't). I've not bought a lot over the years (Penn too) but I've always had knowledgeable staff.
Always friendly and helpful staff!
great courtesy and knowledgeable staff.
Knowledgeable friendly staff. Quick turnaround.
the employees were very friendly.....even tho they were not open they still allowed me to come in and make my purchase
The first location I went to on Grand I wasnt greeted at all by two men in store then a man came up 15 mins later and finally greeted us and asked if we needed help. Felt very unwelcoming. The staff and ambiance in the Woodbury store was awesome, end up getting a bike and loved the experience.
We always have amazing service at Freewheel Bike in Woodbury. Our most recent visit was to purchase an ebike. The staff was helpful in explaining the differences in the bikes including going over pedal assist and throttle control.
He helped steer us to a bike that would best suit our needs.
got a service on my chain and loose cassette and it was a 10/10 service
I had not purchased a bike in many years. I was surprised to see how expensive they have become. The people at Freewheel did a wonderful job explaining to me the differences between the styles of bike to best fit me for my needs and for that price. They made recommendations and did not try at all to upsell me. I hate that and they were highly knowledgeable and patient with me making a decision. Then when I purchased my bike, they right there, in store put on for me the few other things I purchased for the bike, like a better seat and lights. At the purchase the gentleman told me about bike maintenance and the warranty and recommended things to do to the bike along the way. When I left, I did not feel as badly for the price, because I know I got a great product, but I also know it's backed by people that know their business very, very well and I felt comfortable asking questions and even test driving the bikes in the beginning. Freewheel I couldn't recommend any higher!!! A+++
Brought an E-bike for diagnostic
Try the fix and it worked
Excellent service and communication. Techs were very helpful answering all my questions and thoroughly checked my bike for issues and or repairs. A++++