Customer Testimonials
Friendly service and sales, great advice, no upsell
Mechanic excellence
The bike shop staffs quickly identified the parts I needed & ordered it for me online. The staffs were very welcoming & friendly. Once the parts arrived, the staff also proactively issued help install the parts for me. Really appreciate their help.
Mike is the best - welcoming and so helpful
Great products. Helpful service.
It was just routine service, getting the chain replaced.
They also found my cassette was loose and fixed that. took about half an hour in and out.
Great customer service and very knowledgeable in what they do.
Really friendly and helpful staff, quick service, affordable prices
Quick turnaround to replace the tubes in two bike tires.
The service was great. The manager went out of his way to make sure my bike was road ready when I picked up!
The service we received from Sarah was above and beyond! She spent quite a bit of time both on the phone and in the store helping us find the best solutions for our riding needs. We have been Freewheel customers for years and representatives like Sarah are why. Thanks again!
Very timely service. Pleasant staff.
Great service technician! Very helpful and informative.
Excellent, kind staff. Beautiful showroom.
Staff is very helpful in selecting the bike and helping us decide what was the best fit.
Everyone there is friendly and knowledgeable
Great great service. Very accommodating.
Knowledgeable, friendly, and helpful staff. Quick service.
great service and know their products very well
I appreciated that the phone was answered by a very polite and accommodating person. We got instant attention when entering the store and had good follow up communication. Our vintage bike was repaired in a timely manner.
Always helpful.
The tech/service crew at Freewheel Woodbury is the best! They tell you exactly what is needed and get the parts quickly! They are the only ones I'd let touch my race bike!
Mike is very knowledgeable and a pleasure to work with.
Excellent team at Woodbury. Always willing to provide advice and recommendations.
Fast, easy, knowledgeable staff, good pricing. Overall a 10
Staff was friendly and knowledgeable. Products were fairly priced and high-quality.
Great, capable service
The service was top-notch! Mike was very patient and answered every question that I had. He was very knowledgeable as well!
First name removed
Freewheel has a great selection of bikes from starting level, casual, to high level, competitive and E bikes, Ben helped me pick out my Trek Verve to and was right on with the sizing. When I came to pick it up, the team was great about helping me make all the adjustments. Mike even helped me load it on my vehicle after realizing I needed to get an additional part for my current bike rack! I also learned a couple tips about greasing the chain and immobilizing the tires when traveling. While bike shops are never inexpensive, Freewheel is a great option as they really help you out and make sure you get what you need.
I just need help simply putting the tire back on my rim and the associate had no trouble helping me right away. But, then asked if I needed further help and told him that was my first time replacing a tubeless tire we walked me through the steps and helped get me started with the right tools for the job. Will be returning for any future bike maintenance or needs.