Booker

Average rating: 9.3 out of 10 based on 3771 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were very helpful
Report a concern   March 19, 2024 — Rated 10 out of 10 by B.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

quick and very polite

Report a concern   March 19, 2024 — Rated 10 out of 10 by R.R. Jiffy Lube of Severn
What did you like about your recent visit?

I know exactly what I am getting a long with the professional service that I feel like I deserve and the staff service manager keeps you informed of the time your vehicle will be ready for you

Report a concern   March 18, 2024 — Rated 10 out of 10 by D.M. Jiffy Lube of Millersville
What did you like about your recent visit?

It was quick and thorough
Report a concern   March 18, 2024 — Rated 10 out of 10 by C.H. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I have been to this location 3 times now and what I like about it is that I can get my oil changed in an appropriate amount of time, the waiting area is clean and comfortable and the service is consistent. The service manager has been the same person each time I have gone in. I don't feel pressured to add additional services, either. When they return my car to me, it is clean and ready for me to go. On this visit, they were having trouble with one of the compressors, which slowed things down a bbit, but that is not their fault. There was one customer who was very huffy about having to wait, but honestly, if he was in that much of a hurry, he cojld have chosen to return on another day. Some things are out of their control.

Report a concern   March 18, 2024 — Rated 0 out of 10 by N.A. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

This was the worst experience I've ever had at a car repair facility. I can't even begin to explain how awful this has been. I came in for a brake job at 0811 and the shop wanted to charge me 1700 for pads, rotors and calipers. It took 5.5 hours for them to do the job on 3.16.24. When I left the brake light came on while I was driving on the highway and the brakes didn't even stop correct. I had to take the car back on 3.17.24 at 1034 and surprise their mechanic hadn't even shown up yet...what? You're open but you don't have people to work? The smell of burning metal was emanating from the rear brakes. Even Chris the customer rep admitted something wasn't right and no brakes should smell like that I had prior plans on both days and had to sacrifice my weekend and my plans. They told me it was a problem with the part and they'd have to order a new one. I've requested they change out all the new parts as I suspect they are damaged from being installed improperly. I'm writing this review Monday 3.18.24. I CAN'T GO TO WORK BECAUSE my car is still not fixed and they did not provide a loaner. I really can't get over how awful an experience this has been. I regret using Jiffy Lube for this repair. If I could go back in time I would use any other repair shop on this earth. I wish I could give you a Negative 15 this has been so awful. I would never recommend this shop to anyone ever again. Nothing has been made right. I'm going to have to have another mechanic at another shop check your work after this that's how bad/inexperienced I think your mechanics are. And management did not do a good job of managing this at all. I'm beyond disappointed.
Report a concern   March 18, 2024 — Rated 10 out of 10 by O.C. Jiffy Lube of Millersville
What did you like about your recent visit?

PERFECT HOSPITALITY!
Report a concern   March 17, 2024 — Rated 10 out of 10 by N.J. Jiffy Lube of Millersville
What did you like about your recent visit?

Recommended needed services without being pushy on the upsell
Report a concern   March 17, 2024 — Rated 10 out of 10 by M.F. Jiffy Lube of Millersville
What did you like about your recent visit?

The service was quick! I was lucky enough to come in with no one there. Everyone was very friendly and courteous.
Report a concern   March 17, 2024 — Rated 10 out of 10 by G.C. Jiffy Lube of Millersville
What did you like about your recent visit?

The staff was incredible. Handled a lot of people in a very timely manner.

Report a concern   March 17, 2024 — Rated 9 out of 10 by J.O. Jiffy Lube of Severn
What did you like about your recent visit?

Services were performed efficiently and professionally

Report a concern   March 17, 2024 — Rated 10 out of 10 by S.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Very good service. Thank you.❤️❤️❤️
Report a concern   March 17, 2024 — Rated 10 out of 10 by K.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very friendly staff, quick and efficient!

Report a concern   March 17, 2024 — Rated 10 out of 10 by N.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everything

Report a concern   March 16, 2024 — Rated 10 out of 10 by M.R. Jiffy Lube of Severn
What did you like about your recent visit?

Friendly, fast and done!!
Report a concern   March 16, 2024 — Rated 10 out of 10 by I.E. Jiffy Lube of Severn
What did you like about your recent visit?

Friendly and very professional staff.

Report a concern   March 16, 2024 — Rated 10 out of 10 by N.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast!
Report a concern   March 15, 2024 — Rated 10 out of 10 by L.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and courteous
Report a concern   March 15, 2024 — Rated 10 out of 10 by A.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly and fast
Report a concern   March 15, 2024 — Rated 10 out of 10 by A.S. Jiffy Lube of Severn
What did you like about your recent visit?

Great service!

Report a concern   March 15, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast service and people were very friendly

Report a concern   March 15, 2024 — Rated 9 out of 10 by K.M. Jiffy Lube of Millersville
What did you like about your recent visit?

I have been going to them for many years. I like the people who work there
Report a concern   March 15, 2024 — Rated 10 out of 10 by C.H. Jiffy Lube of Severn
What did you like about your recent visit?

Great service and quick turnaround

Report a concern   March 15, 2024 — Rated 10 out of 10 by D.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Prompt and courteous service!
Report a concern   March 14, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Severn
What did you like about your recent visit?

The crews

Report a concern   March 14, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Great staff great service

Report a concern   March 14, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional, efficient and courteous.
Report a concern   March 14, 2024 — Rated 10 out of 10 by S.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

I absolutely love the treatment and service I receive when I take all three of my vehicles to this location for an oil change. The gentleman who work there are so polite and respectful. I won’t go anywhere else for my oil change.

Report a concern   March 13, 2024 — Rated 10 out of 10 by N.N. Jiffy Lube of Millersville
What did you like about your recent visit?

Nice customer service and in and out…
Report a concern   March 13, 2024 — Rated 10 out of 10 by C.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast and friendly service

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