based on 3509 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great, clean and fast
Faster than the speed of light
Friendly staff, speedy service.
Transparency
Professional service and friendly staff.
Very good and efficient
I had a fantastic experience. The staff was extremely professional, courteous, and knowledgeable. From the moment I arrived, I was greeted with friendly smiles and immediately assisted.
The team was very attentive and took the time to explain all the services in detail, without any pressure to add unnecessary work. The service was fast, efficient, and thorough, and the waiting area was clean and comfortable.
Overall, I was impressed by how well they managed their time and handled each customer with care. I left feeling confident about the service provided and will definitely be returning for future maintenance needs. Highly recommend this location for anyone looking for excellent car care and customer service!
Very pleasant and quick when it use to be a long process. Now you’re in and out with no problem.
Everyone is so friendly and have great attitudes. I will always come to this location.
Friendly and went out of their way to service my car.
Good customer care, fast and good quality service
Tires were inflated wrong. Two were inflated to 45psi and two were inflated to 35 psi. When I returned to the jiffy lube to have them correct it, the worker was quite rude insisting that I had to drive on it further and saying he wasn't the one who did it so it wasn't his problem. Also, he was smoking inside the shop and around the area where the inflating was done. No one should be smoking near flammable products or around where the tires are inflated. It is not safe for the customers or the employees. The supervisor did apologize and said that part of the problem was that the tire gauges needed to be replaced. The supervisor did his best to correct the issue and apologize and said he would counsel the employee regarding rudeness. My issue remains to be the lack of safety precautions. Both for the customers and the employees.
The staff was friendly and informative. The wait wasn't long and our truck runs so much better. We are so thankful to the staff that worked on the truck.
Quick. Friendly.
Polite, efficient and professional
Customer service
Fast, courteous and complete.
I will only come to the jiffy lube in Pasadena. They are always so sweet and welcoming! Not only are they fast but they take time to explain every step and what all needs to be done to your vehicle.
Efficiency
My engine light hasn’t been on for years and I left there yesterday. Now my engine light is on and my engine was running not as smooth. I’m just not sure what happened. Or if I got the wrong oil. It’s has never happened before. It’s just crazy I got an oil change yesterday evening and now this morning my engine light is on. So I’m gonna he to take it to the shop
Fast and friendly
Heather provided excellent customer service!!
Everyone was very courteous and friendly. The work was done very quickly.
The employees are very courteous and friendly. They get you in and out for service as quickly as possible.
All employees are very kind and courteous every time I visit there I will continue to give great recommendations and tell my neighbors and friends to go there
Expert assistance.
Another area location told me 45 minutes before closing time that they were closed (they were sitting outside eating pizza). This location took care of my oil change- had me in and out in about 15 minutes. I didn’t even know this location existed but will go here from now on. Friendly and professional!
The customer services from all of the crew me was excellent!
Nice, professional and you're nit in there for hours. Yahoo
There was a problem with the sticker that is placed on the windshield after your Jiffy Lube team has changed the oil. The sticker had the license plate number that was NOT my vehicle. It took several print outs of the sticker to correct this problem. They were able to get the correct sticker.