Booker

Average rating: 9.1 out of 10 based on 3397 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 6, 2024 — Rated 10 out of 10 by D.F. Jiffy Lube of Pasadena
What did you like about your recent visit?

Good customer care, fast and good quality service

Report a concern   September 6, 2024 — Rated 3 out of 10 by B.F. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Tires were inflated wrong. Two were inflated to 45psi and two were inflated to 35 psi. When I returned to the jiffy lube to have them correct it, the worker was quite rude insisting that I had to drive on it further and saying he wasn't the one who did it so it wasn't his problem. Also, he was smoking inside the shop and around the area where the inflating was done. No one should be smoking near flammable products or around where the tires are inflated. It is not safe for the customers or the employees. The supervisor did apologize and said that part of the problem was that the tire gauges needed to be replaced. The supervisor did his best to correct the issue and apologize and said he would counsel the employee regarding rudeness. My issue remains to be the lack of safety precautions. Both for the customers and the employees.

Report a concern   September 6, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The staff was friendly and informative. The wait wasn't long and our truck runs so much better. We are so thankful to the staff that worked on the truck.
Report a concern   September 5, 2024 — Rated 10 out of 10 by M.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quick. Friendly.

Report a concern   September 5, 2024 — Rated 9 out of 10 by J.J. Jiffy Lube of Millersville
What did you like about your recent visit?

Polite, efficient and professional
Report a concern   September 5, 2024 — Rated 10 out of 10 by D.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Customer service

Report a concern   September 4, 2024 — Rated 10 out of 10 by M.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast, courteous and complete.

Report a concern   September 4, 2024 — Rated 10 out of 10 by K.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

I will only come to the jiffy lube in Pasadena. They are always so sweet and welcoming! Not only are they fast but they take time to explain every step and what all needs to be done to your vehicle.

Report a concern   September 4, 2024 — Rated 10 out of 10 by J.W. Jiffy Lube of Severn
What did you like about your recent visit?

Efficiency

Report a concern   September 4, 2024 — Rated 0 out of 10 by A.F. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

My engine light hasn’t been on for years and I left there yesterday. Now my engine light is on and my engine was running not as smooth. I’m just not sure what happened. Or if I got the wrong oil. It’s has never happened before. It’s just crazy I got an oil change yesterday evening and now this morning my engine light is on. So I’m gonna he to take it to the shop
Report a concern   September 4, 2024 — Rated 10 out of 10 by V.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast and friendly
Report a concern   September 4, 2024 — Rated 10 out of 10 by W.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Heather provided excellent customer service!!
Report a concern   September 3, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Everyone was very courteous and friendly. The work was done very quickly.
Report a concern   September 3, 2024 — Rated 10 out of 10 by L.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The employees are very courteous and friendly. They get you in and out for service as quickly as possible.
Report a concern   September 3, 2024 — Rated 10 out of 10 by M.E. Jiffy Lube of Millersville
What did you like about your recent visit?

All employees are very kind and courteous every time I visit there I will continue to give great recommendations and tell my neighbors and friends to go there
Report a concern   September 2, 2024 — Rated 10 out of 10 by D.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Expert assistance.
Report a concern   September 2, 2024 — Rated 10 out of 10 by L.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Another area location told me 45 minutes before closing time that they were closed (they were sitting outside eating pizza). This location took care of my oil change- had me in and out in about 15 minutes. I didn’t even know this location existed but will go here from now on. Friendly and professional!

Report a concern   September 1, 2024 — Rated 10 out of 10 by S.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

The customer services from all of the crew me was excellent!
Report a concern   September 1, 2024 — Rated 10 out of 10 by D.P. Jiffy Lube of Severn
What did you like about your recent visit?

Nice, professional and you're nit in there for hours. Yahoo

Report a concern   September 1, 2024 — Rated 10 out of 10 by P.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Greeted polite and good service.

Report a concern   September 1, 2024 — Rated 10 out of 10 by N.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Prompt and quick service.
Report a concern   August 31, 2024 — Rated 9 out of 10 by R.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The very great service! Continue like this !!!
Report a concern   August 31, 2024 — Rated 9 out of 10 by M.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

great visit, they took care of me as always
Report a concern   August 31, 2024 — Rated 10 out of 10 by R.T.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good service

Report a concern   August 31, 2024 — Rated 10 out of 10 by G.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Very fast and respectful of my vehicle. Thank you
Report a concern   August 31, 2024 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

They were so super fast, didn't oversell, and let me know a sensor was broken on my car. Had me out in 20 minutes.
Report a concern   August 31, 2024 — Rated 10 out of 10 by R.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quality Customer Service

Report a concern   August 31, 2024 — Rated 10 out of 10 by T.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional
Courteous
Thorough
Quick!

Happy customer 🙂
Report a concern   August 30, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Was quick and helpful. Everyone was very nice
Report a concern   August 30, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick and very professional


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