based on 3956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff,very quick service and reasonable price.
Professional care is what I like most about Jiffy Lube
Fast and courteous. Great service
Fast friendly service done right the first time!!!
Quick service
customer service was exceptional
In and out in 15 mins. All the guys were very knowledgeable and helpful. They were in great spirits and seemed to enjoy the job.
Faster attention
Always fast, kind, and honest. I always feel good about taking my car in.
I've been coming here for years... Thanks again to Lou and his outstanding team for there service.
Everything was a very good job 👍🏿👍🏿
Employee was friendly and professional. Wait time was minimal.
Everything.
I came in for a top off on my wife's car. When I came in the tech told me that it was my last top because I hadnt been in for awhile. I told him I understand and her car had been in the shop awhile. He interrupted me and said "I don't care where you brought it before, I'm talking about here!" I bring all three of my vehicles there for services, and I had never seen this tech and didn't want to cause a scene so I let it go. But I feel that professional courtesy should still be shown to all customers. If I had responded to one of my soldiers in that manner for no apparent reason I was have been in trouble.
Excellent Service and great Customers Service
The guys were great! Great customer service!
Great Customer Service. Brandon is the best!!! absolutely coming back for next and all other oil change
Pasadena staff always does a great job
Communication
I came in to get oil changed on my 2018 Mercedes GLC 300. The oil change and filter were successfully completed but the message saying oil change was due still showing up in the panel. When I asked them to clear the message , they said they couldn’t do it that I have to go to Mercedes dealership for that . Really? I had it clear before at the same shop. One of the technicians even said that his sister drive the same car and they never were able to clear the message. I was disappointed by the responses. I was able to clear the message my self. It’s fine to say you don’t know how to do it and seek knowledge ( it’s called YouTube video )rather than telling me isn’t possible that I have to go to the dealership.
The professionalism, the going beyond what was expected, the expertise of the mechanic, the thorough work ethic, and how quickly service was completed.
The speed of getting in and out. The technician's positive response to look at a potential problem.
In and out quickly; friendly
The team always do a great job on my car & at a good price. Every person I’ve dealt with has been polite & professional.
The speed of the service and the cost
The service was really good 😳😳😳❗️
Friendly staff
I've been going to this Jiffy Lube occasionally for years. This time they: 1) must have spilled something on the engine, or actually I don't know what happened. It might have been oil was splattered everywhere. There were 2 spots where it came from under the hood onto the windshield. 2) the glove compartment wasn't put back together, there were 2 pieces laying in the floorboard 3) 2 of the 4 tire caps are now missing, they were not put back on.
Apparently, the goal is to get cars in and out as quick as possible. I'd rather have the job well done then it be rushed to the point that mistakes are made.
Fast and friendly
They r truly about there work