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Average rating: 9.2 out of 10 based on 3966 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 29, 2023 — Rated 10 out of 10 by N.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Staff is awesome and thorough

Report a concern   July 29, 2023 — Rated 10 out of 10 by P.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Outstanding customer service and the place is clean and neat. All the employees are respectful and the management is responsive to your needs.

Report a concern   July 29, 2023 — Rated 7 out of 10 by D.T. Jiffy Lube of Pasadena
What could we do to improve?

Although Jiffy Lube prides itself on its "jiffiness" or speed in service, sometimes the technician's hastiness causes quality to be overlooked. I have continued to use this location due to its convenient location, but have experienced uneven air pressure in my tires, valve caps not properly tightened, and once even missing - but didn't have time to complain.

Report a concern   July 29, 2023 — Rated 10 out of 10 by V.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional and great service.

Report a concern   July 29, 2023 — Rated 10 out of 10 by A.R. Jiffy Lube of Severn
What did you like about your recent visit?

Friendly and very fast service
Report a concern   July 29, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Great customer service.
Report a concern   July 29, 2023 — Rated 9 out of 10 by S.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Despite being very busy, the technicians were very efficient and had me out in a timely manner.
Report a concern   July 29, 2023 — Rated 10 out of 10 by E.F. Jiffy Lube of Severn
What did you like about your recent visit?

Service was quick! Staff members were very helpful and friendly!

Report a concern   July 29, 2023 — Rated 10 out of 10 by J.S. Jiffy Lube of Millersville
What did you like about your recent visit?

This jiffy lube goes above and beyond! When it comes to customer service there's no place better to go.
Report a concern   July 29, 2023 — Rated 10 out of 10 by K.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Very fast service an very nice staff... Thanks

Report a concern   July 29, 2023 — Rated 10 out of 10 by J.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast, friendly service. Definitely the best place to go!
Report a concern   July 28, 2023 — Rated 10 out of 10 by D.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

excellent service and people
Report a concern   July 28, 2023 — Rated 10 out of 10 by H.D. Jiffy Lube of Severn
What did you like about your recent visit?

Excellent customer service. Took care of what was needed with my car.

Report a concern   July 28, 2023 — Rated 10 out of 10 by S.O.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Super quick!!!

Report a concern   July 27, 2023 — Rated 10 out of 10 by J.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

The Technicians are polite, knowledgeable and efficient.They took great care of me and I was an end of day Customer.They didn't seem to mind at all.Will recommend and return.Thank you for a pleasant experience!
Report a concern   July 27, 2023 — Rated 9 out of 10 by L.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

This place is very convenient. Satisfied with the service overall. Customer service was good as well.

Report a concern   July 27, 2023 — Rated 0 out of 10 by P.A. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I asked for my tires to be rotated. Not rotated. Oil on my door handle and steering wheel.
Report a concern   July 26, 2023 — Rated 10 out of 10 by A.D. Jiffy Lube of Severn
What did you like about your recent visit?

friendly and accommodating staff.

Report a concern   July 26, 2023 — Rated 10 out of 10 by M.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was very friendly and helpful. I was in and out in 15 minutes. Great service!

Report a concern   July 26, 2023 — Rated 10 out of 10 by O.H. Jiffy Lube of Severn
What did you like about your recent visit?

The speed of service and the friendliness of employees.
Report a concern   July 26, 2023 — Rated 9 out of 10 by G.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast service.
Report a concern   July 26, 2023 — Rated 2 out of 10 by P.M.P. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

My paperwork says you recommended a filter replacement yet Noone told us so it didn't get changed
Report a concern   July 26, 2023 — Rated 9 out of 10 by P.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and friendly. Keep up the good work
Report a concern   July 25, 2023 — Rated 10 out of 10 by M.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Superb

Report a concern   July 25, 2023 — Rated 10 out of 10 by D.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

The manager Justin I believe that was his name
I’m sorry if it wasn’t. I notice that he would go above and beyond to make sure that every customer was happen with their service.
Report a concern   July 24, 2023 — Rated 10 out of 10 by N.N. Jiffy Lube of Millersville
What did you like about your recent visit?

Customer service and short wait

Report a concern   July 24, 2023 — Rated 10 out of 10 by T.P. Jiffy Lube of Severn
What did you like about your recent visit?

Service and friendliness of workers
Report a concern   July 24, 2023 — Rated 10 out of 10 by R.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Service was GREAT! Technicians were very thorough and explained everything! So refreshing to experience true customer service!
Report a concern   July 24, 2023 — Rated 8 out of 10 by C.C. Jiffy Lube of Pasadena
What could we do to improve?

I thought the price on the filter change was to high.
Report a concern   July 24, 2023 — Rated 10 out of 10 by J.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Service was fast, courteous, and as advertised.


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