based on 7098 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is good and the workers were friendly and efficient. My only issue is that the up-sell for things like air filter, cabin air filter, and wiper blades is a bit much when the price is already almost double from 2 years ago.
I had a very good opinion of the service needed on my vehicle and the team at Jiffy Lube didn't attempt to oversell me.
Great customer service.
Professional and nice staff
9 is enough
I've been going to the Laurel MD location for over 15 years. I've know the manager Brian, for the same amount of time and I know that he and his team, will always give top quality care and service to my vehicles. I not only take my personal vehicles but in the past, I have also taken my company vehicles to him when I have had one. Top notch service with a smile! A+++
They bring me a very attentive and professional service.
The people working at this store take the time to explain to me options for the maintenance of my car but also allow me to accepted or declined in depending of cost.
Very professional,very fast,and very helpful. Great experience
Speed of service
great service!
Fast service
Professional, quick, knowledgeable staff
The customer service is outstanding at Jiffy Lube's West Street location. My car's maintenance needs are explained clearly. I feel heard, respected, and appreciated by the staff.
Good explanation of additional services I would need for my vehicle based on the vehicle's age.
Friendly staff; not pushy. I would recommend to others.
Very professional and did the work in a timely fashion very knowledgeable and always explain was needed as far as car repair the whole staff was very professional the manager is always helping and getting things done
Prices are a bit high
Very great people, super kind and quick to work and help
All is well
Quick and friendly
When checking out, they clicked on wrong customer and called me by a different name and when I said that’s not my car, he said, it’s your mom’s car? I had to say, you are clicking on the RAV4 and I brought in a Honda CRV. They weren’t even busy. I was the only car there. Really bad experience.
I think they were ready to go home. It was 5 PM on a Saturday and I went in for a signature oil change. Leaving for a long trip the next day. I was expecting them to come out and tell me the things they recommended, etc., etc. but they never did. 15 minutes later my car was ready. My windows were completely smeared worse than when I came in. Clearly they had not used water to wash the outside windows. They just used a paper towel or something. Front window was completely filthy still. Usually they do a great job. I’ve been to you for about 15 to 20 years between this location and the Bowie location. The reason I started going to these locations as I knew the woman years and years ago, who ran the operation on site and she was very, very good. I did mention something to the guy who was checking me out he was very apologetic. He got what I was saying. He assured me that I didn’t need any. He went through them with me and assured me all my fluids had been topped off. I will go back one more time to see if that was a fluke or if things have changed, if so, then I will need to go somewhere else.
Customer service was great, 10/10… however, at other locations wiping of exterior windows and vacuuming are included- and they weren’t this time. Also the pulling of records, the system had a completely different person connected to my vehicle for some reason. As I have owned the vehicle since day one brand new, there must be a glitch somewhere in the program that is used which could provide private information to another … information security etc…needs to be addressed.
It was quick!
Service is always prompt. Would be nice to have a coupon more often.
Great service
Excellent job staff all working hard well run
Prompt and honest accessment of the vehicle. Technicians are very personable
Great staff and tech explained line item what was recommended.
The staff was extremely kind and did my car quickly!