based on 4384 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and fast!
Excellent service
Always friendly and transparent.
Friendly and informative staff, organized process, cleanliness.
Efficient
Damage to the tire.
Need to now go to another location to get the car fixed.
2 sensors going off in the car
Oil hand prints left all over the car - went to the carwash - still showing the handprints on the paint.
Not a good experience.
Awesome as always
Excellent service!
Fast good service
Fast and cordial service
Service was prompt and efficient. Lots of employees made things go smoothly. West Street Annapolis shop very convenient. They went over the bill and recommended things that should be checked. Thanks!
Speed. Set price.
Nice people. No pressure to buy everything that they sell.
Fast, efficient, and friendly service
El trato fueron muy amables
Staff were friendly and knowledgeable. Service was performed in a timely manner and informed me as to what was needed now and what could wait.
Overall, excellent service.
It was a fast service and very professional. Definitely recommend
It was in a cool place. Service was pleasant. They were able to check things out and give prices
I love that they get in and out. They care about the people that come to this location. They tell me everything wrong with my car before I leave so my car stays up to date because of them. There customer service is so great at this location. I would not go to another location but this one. If I could give them more stars I would.
Had to go here in a pinch with very little oil. No transparency, definitely overpaid but decided not to put up a fight. Not very welcoming and incredibly unclear what services you provide at what range of costs. Will never visit jiffy lube. Do not want follow up.
Very nice and quick
very cordial and efficient service.
Fast, pleasant, accurate
The treatment and the service
Hello, the price of this purchase was too expensive. Furthermore, there was a long wait for service. Lastly, entering into this Jiffy Lube from traffic was very difficult.
After the service i noticed that the floor wasn't vacuumed. I asked the technician and he replied “ i did vacuum!” When i lifted the rug and noticed all the dirt he said “ your finished you can leave” He was rude and argumentative. i then called corporate and soon i received a call from the assistant manager saying he looked at the camera and confirmed the vacuuming was not done and offering 25% off. This was an ok attempt but i have been jaded by Jiffy Lube after this. The trust is broken and i am offended by the way i was treated.
Honest assessment.
They were very friendly and helpful. They are making their job perfect. I am really appreciated for service and all of staff. They are giving value to customers genuinely.
The employees are friendly but yet professional. They also consulted to see that type of oil I wanted. It's always clean. Every one stay busy try up selling without being overbearing.
Very professional and the service was quick.
Experienced no problem with staff or length of wait or service time.