based on 2137 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, courteous staff.
Fast service! Waiting room was clean. Employees were very knowledgeable and helpful!! Recommended other services and gave prices for those services which is appreciated because I’m not well versed with regular maintenance my vehicle requires, so their insight was very much welcome. Overall it was a very good experience and I will continue to use this location as my go-to store.
Fast, friendly service
Quick
Quick.. I have been coming here for yrs.
I was promised that my brake job would be finished in 40 - 60 mins but it took over 2hrs to complete the job & I rec'd no updates along the way explaining why the timeline had been tripled. So I have concluded that this establishment will only do oil changes for me keeping in line with their speciality.
Thanks,
Cool people’s
Roland and his crew where very friendly and knowledgeable. I always receive excellent service from this Joffy Lube location. This isn't the closest one to my home but I drive the extra mile for the extra mile of service they have shown to me and the upkeep of my vehicle.
Recommendations
The familiarity about my car and suggestions. The great customer care.
The friendly service I received
Fast and friendly service
The girl that helped us was super kind and patient with me and was willing to show me how to check my oil!
Outstanding customer service from begining to end. The manager was exceptional, knowledgeable, and he provided a detailed explanation of the services I needed to consider to have my car running at an optimal level. Moreover, the JL technicians were efficient and the service provided to my car was thorough.
The waiting area was clean and the offerings of tea, coffee and a few snacks were appreciated. It was truly a top notched experience, which was provided under 45 minutes - even with a number of customers in front of.
Again, a beyond 10 rating!!!
Quick service. Only issue is they didnt reset my oil gauge. Friendly staff and reasonable prices!
Very efficient; in & out in under 30 mins for an oil change, tire rotation, & filter replacement (plus the vacuuming!); very polite and professional attendant (I believe his name is Charles). I've been going to the Laurel Jiffy Lube for many years & have never had any kind of negative issue whatsoever!
Professional setvice
Very nice employees.
Service
They did not try to sell me something that I did not need.
The young man that waited on me was very pleasant. I also love having the option to sit in my car while being serviced.
The staff at this location are fantastic. I appreciate how they sit down with me and go over everything at each visit...making recommendations for required & future service for my car.
Poor service rush job didn't perform any of the services I thought Jiffy lube was famous for such as vacuum, windows cleaning, fluid check buy instead tried to sell me more repair work such as brake job I came for the signature oil change I normally get ,I bring all my vehicles here but this was my last time very disappointing experience
Very professional and kind crew.
It was clean and the service was courteous and prompt. A very convenient and pleasant experience.
Fast. Kept me informed.
The service was very good and the up-sales for brake fluid flush and fill, coolant fill, and replacing dead light bulbs were much appreciated.
Staff was friendly and polite. The place was very clean. Technician explained everything to me in a way I could understand. Everything I came for was taken care of. I was in and out like a Jiffy!
Very pleasant
Fast, friendly service with no upsell at a reasonable price