Customer Testimonials

You have very high quality products but even more impressive is the customer service. Everyone is very knowledgeable and i never feel pressured to buy anything. I feel like i am given all of the information I need to make the right choices. The expertise is what keeps me coming back

Love the E bike I got at Landry’s in Norwood, MA!!! Well worth the price!!! Plus, the service at is above & beyond! So, so glad I deal with them!

Top notch bike shop! Great service - I bought my first bike at Landry’s 40 years ago - still a loyal customer!

The knowledge and friendliness of the staff

Many bicycle shops all offer similar products but I appreciate the patience and knowledge of the staff. Especially their willingness to hold a bike till Christmas because I had no space in my garage to hide it.

Throughout all of my experiences, every member of the team is friendly, courteous and very knowledgeable.

I purchased my bike after researching bikes on the internet. When I arrived at the store I knew what I was looking to buy. Due to the Covid restrictions I had to wait outside for assistance however a representative shortly came outside to ask what I needed. Much to my surprise she was able to locate the exact bike I wanted including the accessories.

Always do a thorough job. Very knowledgeable and friendly

Love that this local business is right in our backyard! The staff member fitted my new spin shoes for a custom fit. Super high quality stuff!

Historically fantastic and personal customer service! I've done business with the Norwood location for many years and with many products, each of which has been personalized accurate and adaptive.

Aaron was extremely helpful, patient, and communicative during the process of purchasing my new e-bike. He was also knowledgeable and helpful when we picked up the bike. Kudos for a job well done in representing Landry’s in Norwood!

Seemed to be confusion at the pickup. I was ready to text my name to the phone number noted on the door, but an employee outside took my name. That lead to a slight delay in receiving the actual product but other than the delay, no issues.

The gentleman who greeted us really extended himself in trying to help us with our bicycle. We ended up having to leave it because it needed a part that had to be ordered. We got our bike back fixed within the timeframe promised. We are very pleased with our entire experience.

The whole experience was great.. we liked working with Hannah. we bough a bike for my son and my wife was so happy with the service she bought a bike as well

I order a Santa Cruz with Hannah from the Norwood store. The bike was delivered ahead of the estimated delivery date despite dealing with covid times Santa Cruz wildfires and some changes to the bike. Thanks for the great service

Hannah was very helpful knowledgeable professional and friendly I think she did a good job and made several adjustments on my bike that I was pleased with

Always friendly and helpful. Will be glad when they allow people back in the restore.

Great customer service! Thank you!

Just plain awesome.

Helped me out, went over the bikes, and gave me some pointers

Friendly, fast and excellent service. Landry’s Norwood never disappoints!

Timely and high-quality service with good communication and fantastic service

Very attentive

So quick and easy. Also made the water bottle holder work with Velcro, making for a very happy 7 year old! Thank you!

People

Overall the service I received was everything I expected from a professional shop. All the employees were friendly and knowledgeable.

The service was great. Very helpful!

Friendly, knowledgeable staff that helps get you what you need without trying to upsell you.

Salesman was super supportive and answered all my questions regarding a helmet for my daughter, and a tube for a repair kit

On point!!

Exceeded Expectations as Always