based on 7109 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous and efficient
Nice team good work
The staff and Jiffy Lube Laurel are pleasant and helpful. They explain everything with the vehicle prior to starting on your car. This location is the only place I go for service!
Everyone very professional and nice;in and out very quickly
The speed that the service was done
Before doing any work, findings were explained thoroughly.
nothing
Friendly efficient service
Quick. Truthful. And performance of all services advertised. Kind staff.
The gentleman remembered my name with my car and was very thorough and pleasant.
Professionalism, courtesy, responsiveness, and the welcome I received.
The tech was very knowledgeable and courteous. He also would not allow me to get any service I did not need. Thanks
I would definitely like a phone follow up Phone number removed. I came in yesterday a little after noon. I got all my services and my bill was a little over $300. After I checked in, a 10% off coupon was sent to me at my work email. But of course I was in the Jiffy Lube waiting room, not reading work email at the time, so I paid the full price. When I got back to reading work email, I found the coupon, which says it expires on 9/30. I immediately called Jiffy Lube and explained the situation. I asked if I could be credited with the 10%. The person who answered the phone consulted the manager there, and returned to me saying that they were about to close but if I came in at 7:30 this morning, I could have my invoice re-worked and receive the 10% off. This morning I got to the Jiffy Lube at 7:30 and it was a different manager. He said he could NOT give me the $30 credit. I am really disappointed in Jiffy Lube. I feel like I was sent the coupon as soon as I checked into the place, which pretty much guarantees that I won't be able to use it. I would like to receive the $30 credit.
The technician who was assigned to service my vehicle said "good morning" and said it in a very genuine way. I believe his name was James. He was attentive, knowledgeable, he listened, he wasn't pushy, he was professional and just overall pleasant. The service itself was conducted in a timely manner. I didn't see anyone lagging or holding unnecessary conversations, which generally happens and slows production down. I hope the service I received wasn't a one time deal because I'm actually planning on returning to follow through on the recommendations.
Very knowledgeable and great customer service
Friendliest of the staff
great
Appreciate the vacuuming of my car floors.
Quick service, it took no more than 30 min at around 5 pm.
I went twice in one day. They recognized me and were very friendly/helpful.
It's always pleasant employees and customer service. I wanted to sit outside and enjoy the sunny day and they still made me feel welcome and came to get me when the service was complete.
Always trustworthy!
Someone entered my glove compartment and left items out. I don't know why that was necessary.
Had problems with two other Jiffy Lubes. Haven't had a problem with this one yet. I rotate Jiffy Lubes after I experience service that is "unacceptable" in a given store. The problems experiences with the previous represent a total lack of professionalism and had I pursued, responsible management would have been reprimanded (but not this one)
Commend the employees at West St for their excellent service!
Quick, efficient, and hassle free.
Quick and easy, no problems.
My oil change price went from $54. to $80 and change in 3 months time.
Upon pulling up to jiffy lube, I requested an oil change and checking of the battery as I was told at my previous oil change that it needed to be replaced. After 30 minutes of waiting, I was called over to go over the initial assessment of my vehicle. The tech did not mention anything about the battery and I had to again ask that they check the battery. After an additional 10 minutes they called me over again and advised that it did need to be replaced.
Multiple people who came in after me had their cars serviced and completed before mine (one lady mentioned how quick the service was when I’d been waiting for over an hour at that point).
After waiting an hour and 20 minutes I got my car back and paid for the oil change and battery replacement.
Once getting back in the car, the floor mats were not reattached to the buttons after being vacuumed (a safety hazard if I were to not have noticed and it got lodged under the gas or brake pedal). The glove box was also not reattached correctly after being removed to check the cabin air filter. I did not notice that until I was home and had to figure out how to get that reattached. Additionally, the windows were very streaky and dirty after they were “cleaned”.
An email follow up would be fine.
Greg reached out regarding concerns from my previous visit and offered his apologies for the issues. He advised that he has talked to the staff working that day to see what was going on and also offered to cover the cost of my next oil change. The issues I experienced this past weekend were definitely not the normal experience at this jiffy lube so I will definitely be back and appreciate the quick response and solution! Thank you!