based on 3509 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great and Greg kept me informed about my vehicle and showed concern about safety and recommended brake pads for my rear wheels. Thank you
Tires were inflated wrong. Two were inflated to 45psi and two were inflated to 35 psi. When I returned to the jiffy lube to have them correct it, the worker was quite rude insisting that I had to drive on it further and saying he wasn't the one who did it so it wasn't his problem. Also, he was smoking inside the shop and around the area where the inflating was done. No one should be smoking near flammable products or around where the tires are inflated. It is not safe for the customers or the employees. The supervisor did apologize and said that part of the problem was that the tire gauges needed to be replaced. The supervisor did his best to correct the issue and apologize and said he would counsel the employee regarding rudeness. My issue remains to be the lack of safety precautions. Both for the customers and the employees.
The staff was friendly and informative. The wait wasn't long and our truck runs so much better. We are so thankful to the staff that worked on the truck.
Everything was great
Very friendly and courteous staff. Quick service and only performed the services I requested, but recommended other items for a future visit.
The service was very good. But over $100 for an oil change is too expensive.
Quick easy and painless. Good customer service
Quick. Friendly.
They are all professionals, good customer service my family and I always go to Beltsville location because they always good to us
The staff was very polite.
One gentleman open my door escorted me to the waiting area.
Very professional
My regular Jiffy Lube location next to Rita's was closed, but someone was there handing out coupons. I was impressed that they thought to do that. I got $15 off at the Beltsville location.
They were fast and reliable. I am thankful.
Great customer service
Polite, efficient and professional
Excellent service and provided legitimate recommendations for CRV
Taken care of fast … always feel like they have our best interests..appreciate having a place to take our cars and know they’re in good hands!
Easy in & easy out. Staff friendly. Trustworthy maintenance.
As soon as I pulled up, a male associate tried to get me to get an oil change that costs $100 before I even got out of the car. He hadnt touched my vehicle yet and looked right at me and said I “needed” a full synthetic oil change and that I’m looking at $100.
My car has not even reached 100,000 miles yet and I was quoted $75 on the website. I felt like he was trying to swindle me. I won’t be bringing my car back to this location but thank you to the young lady that did end up helping me get the correct synthetic blend for my Honda.
Customer service
Quick service and done correctly
Fast, courteous and complete.
Was not good listener. Did not cover everything I requested.
I’ve been a repeat customer at the Jiffy Lube located at 5518 St Barnabas road for a few years now. However, one thing that’s starting to turn me off from going there for service is that each time I go there for an oil change, I don’t receive the included window wash and car vacuum. Those are said to be included with an oil change yet I never received them. Sometimes, all of my fluids are not refilled either which in turn makes me feel cheated.
I will only come to the jiffy lube in Pasadena. They are always so sweet and welcoming! Not only are they fast but they take time to explain every step and what all needs to be done to your vehicle.
Efficiency
it was quick and easy
I really appreciate my military discount
Had poor experience with dealer on transmissions tsb. Gave brief explanation to frontline staff they explained your procedure for transmission service. Directly able to answer technical questions to my satisfaction and had me in and out 30minutes. Honda of Annapolis had my vehicle overnight never started service on scheduled 7:30 am appointment next day it was on rack for $150 oil change and visual inspection. Happy to say jiffy lube addressed fluid change in transmission and solved the torque converter judder.
did what I ask. No issues no up-sale.
My engine light hasn’t been on for years and I left there yesterday. Now my engine light is on and my engine was running not as smooth. I’m just not sure what happened. Or if I got the wrong oil. It’s has never happened before. It’s just crazy I got an oil change yesterday evening and now this morning my engine light is on. So I’m gonna he to take it to the shop
Very quick, great service.