based on 3579 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good friendly and fast service.
Courteous and professional
I was in and out in less than 30 minutes! They were professional, thorough and didn’t pressure me into buying things!
Professional, polite, and respectful of my time
I have been going to the Jiffy Lube in Crofton/Gambrills for many years. They are always courteous and knowledgeable. They have helped me keep my maintenance up to date and to be able to keep my cars longer.
very good experience
Fast & efficient
Prompt service and helpful 👍
Quick and easy
I had been using the Honda dealership for my oil changes om my 2022 honda oddsey and this was the first oil change outside of the dealership. It was done quickly which I appreciated. However after 2 hours I had a 6 inch oil stain in my driveway. I drove back to J lube and taked to Lou who said he will take care of it. I drove home and parked the car and 2 hours later another oil stain about 5 inches long. I'm very upset and went back to J lube and talked again with Lou who yelled to his team that the customer claims he still has a oil leak. This time they show me where the oil from the filter when it was removed leaked into this channel and it wasn't washed down properly. No apology from Lou, and actually a younger mechanic gave me the keys not Lou. So I didn't see Lou again but I asked the younger mechanic after 4 oil changes at the dealership and no oil leak problems how is it that the first time at J lube I have an oil leak twice. He said maybe they use a different technique. So what can you do, tell Lou to follow-up with the customer to the end, assure him/her that this is an anomaly and he is very sorry for the inconvenience and he will rectify the issue by discussing the problem associated with an oil/filter change with a 2022 honda oddyssey so this doesn't occur again with another customer.
Knowledgeable and friendly.
Excellent customer service trained and professional.
The customer service
It was fast. They did a nice job and they didn’t try to upsell Me too hard it was an all in all a nice experience.
The guys at this location are always kind and professional. I do not get the super hard sell for any upgrades, but they are fully and respectfully suggested. They work quickly and completely. I've been going here for years, and they're pretty much the same each time. I recommend this location.
Professional
Very satisfied with the customer service I received they were very clear on what they needed to do with my vehicle
Service is fast and friendly
I like how they wash your windows and vacuum out your car while getting your oil changed.
I am really happy about the service
They took my coupon!
Been coming here since you opened!
Always impressed with the service and personal touch.
Cleanliness of the shop. Friendly, helpful employees. Speedy service.
This is the second time that I go and they do not reset the oil change that shows that my car oil has been change. It stills shows that it is at 50%
Good advice from technicians.
Service, the staff, the way that the mechanics work together to quickly service the car, the price.
Did not confirm with me that they were changing the regularly used oil to the more expensive synthetic. They just went and did it.
If I could give a higher rating, I would.
I have never seen a whole STAFF whom are so pleasant and friendly every single time that I come here.
I love this location.
They do their job, and don't keep you waiting for long periods of time.
Excellent service. Thank you!!!
Fast and polite
Fast and informative!