Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.3 out of 10 based on 3788 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 5, 2024 — Rated 10 out of 10 by G.W. Jiffy Lube of Crofton
What did you like about your recent visit?

Fast service

Report a concern   November 5, 2024 — Rated 1 out of 10 by K.D. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Second time at this location for an oil change. Never checked my tire pressure or reset my oil life the first time. Thought it may have just been an oversight. Came back again and the same thing happened. Wonder if they are ever performing the full service at this point. Seems like the bare minimum is being performed. Not only that but they left greasy hang prints all over my white truck handles

Report a concern   November 5, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I love this Jiffy Lube and the men who work there go above and beyond to make me feel welcomed and they are good people!!! I'm in and out in less than 10 minutes...The only thing I could suggest is for the owner or owners of this Jiffy Lube to pay your employees more money, they definitely deserve a pay raise...

Report a concern   November 5, 2024 — Rated 9 out of 10 by L.D. Jiffy Lube of Crofton
What did you like about your recent visit?

The visit was efficient and fast. The service representatives were very clear with the overview and initial greeting.

Report a concern   November 5, 2024 — Rated 10 out of 10 by M.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Very good work

Report a concern   November 4, 2024 — Rated 8 out of 10 by J.W. Jiffy Lube of Severn
What could we do to improve?

No comments on this visit.

Report a concern   November 4, 2024 — Rated 10 out of 10 by D.P. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Very good service

Report a concern   November 4, 2024 — Rated 8 out of 10 by D.B. Jiffy Lube of Laurel
What could we do to improve?

Quality

Report a concern   November 4, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Severn
What did you like about your recent visit?

Everything great experience

Report a concern   November 4, 2024 — Rated 10 out of 10 by K.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Knowledgeable, pleasant and efficient

Report a concern   November 4, 2024 — Rated 9 out of 10 by R.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Nice and quick I’m never there for too long… And they vaccume your car out for you love it❤️💕

Report a concern   November 4, 2024 — Rated 10 out of 10 by A.M. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Excellent customer service

Report a concern   November 4, 2024 — Rated 10 out of 10 by E.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quick service, knowledgeable staff

Report a concern   November 4, 2024 — Rated 10 out of 10 by B.R. Jiffy Lube of Beltsville
What did you like about your recent visit?

James the current and longtime manager, at this location, is a excellent manager, has always taken of my vehicle , in a timely manner, and has always been consistent , in recommending services that will be a good service for taking care of my vehicle.

Report a concern   November 4, 2024 — Rated 8 out of 10 by R.A. Jiffy Lube of Pasadena
What could we do to improve?

I respect JL's business model - but don't always appreciate the heavy sales push on other items to be replaced. I have a company lease vehicle and the car was held while waiting on some type of approval from the leasing company. After about 30mins - I had to approach the team to ask where my car was that was no longer in the bay. I have the approval numbers on my phone app. but they did not ask for that. Though I had the approval number - and I showed them the list of services on the app needed - they still said they needed approval. They did release my car even though they did get a call back from my leasing company which I did appreciate but they could have informed my earlier of the delay.

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The people were amazing, the service was awesome and fast. It was just an overall wonderful experience.

Report a concern   November 4, 2024 — Rated 8 out of 10 by C.G. Jiffy Lube of Glen Burnie
What could we do to improve?

It is freezing in the waiting area. We might as well have been outside 😞

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.R. Jiffy Lube of Beltsville
What did you like about your recent visit?

Quick service!!

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.V. Jiffy Lube of Johnstown
What did you like about your recent visit?

Very efficient, welcoming and do a an excellent job of explaining the work to be done. Fast service.

Report a concern   November 3, 2024 — Rated 5 out of 10 by H.C. Jiffy Lube of Beltsville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

The service I received was good, but they moved my driver seat forward and now I can't move it back to my normal driving position. I don't know what they did. My email is Email address removed and my phone is Phone number removed.

Report a concern   November 3, 2024 — Rated 10 out of 10 by M.R. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Staff was very informative and helping

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

Thank you!!

Report a concern   November 3, 2024 — Rated 5 out of 10 by M.P. Jiffy Lube of Laurel
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

Everything was quick and everyone was polite, which I have come to expect.
I replaced windshield washers, which was very expensive considering the cost of the parts and the quickness of the labor. I chose to do it because I was there, but I wouldn't particularly recommend that anyone pay that much for wiper replacement.

Report a concern   November 3, 2024 — Rated 5 out of 10 by M.K. Jiffy Lube of Crofton
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

I really enjoyed getting my oil changed at Jiffy Lube but was disappointed by the fact that you no longer vacuum the cars. Really, with the cost of the oil change, I could have gone to the dealership.

Report a concern   November 3, 2024 — Rated 9 out of 10 by T.C. Jiffy Lube of Dundalk
What did you like about your recent visit?

fast and thorough

Report a concern   November 3, 2024 — Rated 0 out of 10 by C.M. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

All of the services included in the signature service oil change was not included. Paying for a service means that I expected everything to be completed. It wasn't until I returned home that I noticed a vacuum cleaner never touched my floors.

Report a concern   November 3, 2024 — Rated 10 out of 10 by P.F. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Very nice employee

Report a concern   November 3, 2024 — Rated 10 out of 10 by T.B. Jiffy Lube of Annapolis
What did you like about your recent visit?

Needed new wiper blades…guy who helped me was great…put the wiper blades on for me..was fast and efficient

Report a concern   November 3, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Elkridge
What did you like about your recent visit?

The young men at this location are always friendly and professional.

Report a concern   November 3, 2024 — Rated 10 out of 10 by G.B. Jiffy Lube of Millersville
What did you like about your recent visit?

The kindness and helpfulness that they extended to me. I felt reassured.


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