based on 3723 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick - in and out in about 15 minutes
Atención en español
Good customer service and fast service.
Fast service knowledgeable, friendly staff
Great
Quick and convenient.
That they were able to service my vehicle and the speedy service
Great service
Customer service relationship
Always fast and efficient with friendly staff and clean facility. Lots of options for Jiffy Lube in this area but I now always use this one.
Fastest in and out ever for an oil change. Professional staff who was also friendly
I enjoyed that the customer service was quick and friendly. All of the employees at this location made me feel at home and appreciated. Also, the oil change was completed quickly.
Quick. Efficient. Friendly and knowledgeable staff
The service was farst and professional
Friendly, home town feeling, professional knowledgeable about what they're talking a bout, and our cars always feeling run better after Jiffy Lube's signature service.
Convenient hours
very professional , quick, team workers cheap
This is one of my favorite Jiffy Lube. The staff is really exceptional. Very friendly can explain everything and get you in and out in such a quick manner. They don’t try and push other things on you, they just are focused on what you asked for.
I take my car here exclusively. The service is quick and to the point, and the staff always treats me well.
Fast, friendly service!
Very fast service.
Quick, welcoming service. Made offers and weren’t on an upsell mission!
Great service, in and out no waiting. Roughly 35 mins and I was out the door with a full lube service. Super convenient, fair prices but great quality. I'll continue coming back.
Very quick and efficient
Friendly team, quick service. 😊
Professional, courteous, fast service, comfortable waiting area
good crew, fast service
Prompt service and "top offs"
First of all I brought two of my cars for a signature service. One of the cars didn't need an oil change, but the tires needed to be rotated and checked because of low tired pressure. When I asked the young man if he checked the tire pressure he said yea. Once I got home I found that one the tires was over filled with air and had 50 lbs. of air. Now I brought that vehicle for a tire rotation, but I am wondering if he actually did the tire rotation! In addition the wind shield wipers were never checked properly and my other vehicle which needed an oil change, needed a head light but that was never checked ,so I ended up having to buy the headlight bulb. To add insult to this whole situation when, I brought my car back to the Owings mills Jiffy lube location they had the nerve to charge me $30.00 to put the bulb in. Now please correct me, if they had done a proper signature service would they have caught that I needed a head light? I will never bring my cars back to that Jiffy lube location again. I do not have the confidence that they are doing their jobs properly. The young man who worked on my daughters car was not professional and did not do his job with care or he would of caught the windshield wipers and the tire pressure being too much in her tires. That shop needs to be audited or shopped!!! I will take my business to the Jiffy Lube on Milford mill and Reisterstown road in the future or another competitor. I am very disappointed, because in the past, that jiffy lube use to give great service now it has gone down!!!!!
The JL staff and workers were very helpful to me by going through the range of options while having my oil changed. I appreciate their patience and attentiveness. Go JL crew.