NE South

Customer Testimonials

Report a concern   August 21, 2025 — Rated 10 out of 10 by L.C. Osterman Propane
What do you like about our products and services?

Convenience of automatic delivery, easy access to information regarding delivery, my account and billing online.

Report a concern   August 20, 2025 — Rated 10 out of 10 by D.S. Osterman Propane
What do you like about our products and services?

Our service provider is kind and efficient. He stops to say hi to the dogs and us. We appreciate the great service provided

Report a concern   August 20, 2025 — Rated 10 out of 10 by C.D. Allen & Mathewson
What do you like about our products and services?

Prompt ! Returns calls. Shows up when they say they will. Answers questions, not in a hurry.

Report a concern   August 19, 2025 — Rated 10 out of 10 by H.P. Osterman Propane
What do you like about our products and services?

Helpful and courteous live person answered the telephone. She considered circumstances and proposed best delivery option.
Driver in and out with no problems.

Report a concern   August 18, 2025 — Rated 10 out of 10 by M.S. Allen & Mathewson
What do you like about our products and services?

We receive propane from you and have not had issues! Happy with your service

Report a concern   August 18, 2025 — Rated 10 out of 10 by R.S. Musco Propane
What do you like about our products and services?

On time deliveries, great communication. Very easy to deal with overall.

Report a concern   August 18, 2025 — Rated 10 out of 10 by Mary Deninno Osterman Propane
What do you like about our products and services?

The gentleman that came over our house on Saturday as I tank was near empty was the most knowledgeable, helpful. He even came down and looked at my tankless water heater that man should be working in the office in sales.

Report a concern   August 17, 2025 — Rated 10 out of 10 by G.V. Superior Plus Propane
What do you like about our products and services?

the service

Report a concern   August 17, 2025 — Rated 10 out of 10 by M.M. Osterman Propane
What do you like about our products and services?

Usually when I call, a human answers the phone.

Report a concern   August 17, 2025 — Rated 10 out of 10 by J.R. Superior Plus Propane
What do you like about our products and services?

Very friendly
Quick delivery

Report a concern   August 16, 2025 — Rated 10 out of 10 by H.F. Osterman Propane
What do you like about our products and services?

Reliable and trustworthy.

Report a concern   August 16, 2025 — Rated 10 out of 10 by R.A.V.G. Osterman Propane
What do you like about our products and services?

service is always great........

Report a concern   August 16, 2025 — Rated 10 out of 10 by M.S. Osterman Propane
What do you like about our products and services?

the Associate I talked to was very friendly and informative, she also got back to me the same day with and 1 hr or 2 with the answer I needed.
Thank You!

Report a concern   August 16, 2025 — Rated 10 out of 10 by Price Automotive Osterman Propane
What do you like about our products and services?

Office customer service responsive Propane deliveries always done in a timely manner I did cancel service but only because our propane heater was ancient and we could not get parts to repair it

Report a concern   August 16, 2025 — Rated 10 out of 10 by Kim Bates Holden Oil
What do you like about our products and services?

They always do a great job

Report a concern   August 16, 2025 — Rated 10 out of 10 by M.P. Osterman Propane
What do you like about our products and services?

Service is prompt, peace of mind we have enough propane for our generator when needed. Thank you!

Report a concern   August 16, 2025 — Rated 10 out of 10 by ERIC and JACKIE Mcgourty Osterman Propane
What do you like about our products and services?

We had a leak. I called it in. Within a couple of hours a tech named Lewis showed up, diagnosed the issue, explained it and fixed it. He also had a delivery processed which occurred shortly thereafter.

Osterman/Superior is a first rate organization with knowledgeable and competent people.

Report a concern   August 16, 2025 — Rated 10 out of 10 by W.A.N.B. Holden Oil
What do you like about our products and services?

Quick delivery!

Report a concern   August 16, 2025 — Rated 10 out of 10 by J.C. Holden Oil
What do you like about our products and services?

Prompt service. Whenever I call the response is immediate.

Report a concern   August 16, 2025 — Rated 10 out of 10 by N.S. Osterman Propane
What do you like about our products and services?

Excellent customer service

Report a concern   August 16, 2025 — Rated 10 out of 10 by M.S. Holden Oil
What do you like about our products and services?

Online works well

Report a concern   August 16, 2025 — Rated 10 out of 10 by Indian Rock Stables Holden Oil
What do you like about our products and services?

I’ve been a customer for 25 years. The staff is very nice. They have great customer service.

Report a concern   August 15, 2025 — Rated 10 out of 10 by R.R. Osterman Propane
What do you like about our products and services?

Have always received great service

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.A.R.C. Osterman Propane
What do you like about our products and services?

The ease of ordering propane fill online.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Danny Loubier Osterman Propane
What do you like about our products and services?

Fast and honest service and customer service. Delivery was excellent was perfectly done.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Judith Spellman Osterman Propane
What do you like about our products and services?

We have never run out of gas and employees are very friendly and helpful!

Report a concern   August 15, 2025 — Rated 10 out of 10 by D.G. Superior Plus Propane
What do you like about our products and services?

Quick delivery after placing my order, and friendly & helpful delivery person. Thank-you.

Report a concern   August 14, 2025 — Rated 10 out of 10 by R.A.J.F. Osterman Propane
What do you like about our products and services?

Service, Quality and Pricing is what we look for in a good propane company.
Osterman/Superior Plus is the company for us. We've been a loyal customer since 1992.

Report a concern   August 14, 2025 — Rated 10 out of 10 by H.A.R.H. Osterman Propane
What do you like about our products and services?

We have notice that most of our Nabor's have changed providers base on price!!! We did notice our can's are not fresh we have been with your company for over 20 yrs and we don't feel like family... It's like we receive old and used containers, what's up with that? Please tell me why we continue our service... We stay with you because your service has been like family what happen?

Name removed
1 Fairfield drive
Palmer MA 01069

Report a concern   August 14, 2025 — Rated 10 out of 10 by G.K. Osterman Propane
What do you like about our products and services?

Excellent and efficient service, friendly and helpful team.


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