Customer Testimonials
The service was prompt and professional.
We especially appreciate the professional treatment we get on every level of our needs: timely deliveries, billing department and website usage. Everyone is friendly and helpful.
Customer service reps are always polite, friendly, helpful and professional. I appreciate the fact that my usage is now monitored so I don't have to worry about ever running out. I have been a customer for more than 30 years and have always been satisfied.
Love the savings options and auto fill schedule.
Good service and good prices
Never had any issues.
Prompt friendly service
Reliable!
Ability to give senior and military discounts
Very happy with the service provided by Osterman
I don't like the minimum usage fee.
To long a delivery window, 7 to 10 days is way to long,
Very reliable and there when you need them. We have been with them for years without complaint
I have always found your service to be excellent. Staff is cooperative and helpful and it is a pleasure doing business with you.
I do have one request. Would it be possible to receive my fill ups when my fuel is about half empty rather than two thirds? My husband and I are on fixed incomes and it would be easier for us to pay for 150 gallons than 230 or so.
Thank you.
Always professional
Courteous customer service representatives and prompt delivery service.
Very good company to deal with.
It was a Sunday. My propane tank was low. I called and they immediately came out and filled it.
your team is quick and efficient and filling our propane tank
Great customer support in the office
Gas
Dynamic Scheduling - knowing my usage & scheduling delivery to match my usage.
I’ve been a long time cu. I’ve always found Osterman employees, either the office staff or the drivers, to be helpful and courteous.
Propane gas deliveries are always timely. Customer service personnel are friendly, helpful, and always available.
On one occasion, my plumber needed info from Suburban in connection with the replacement of my water heater. Suburban responded quickly, allowing my plumber to finish the job in a timely manner.
As a long-standing customer, I have been very pleased with Suburban Propane.
Reasonable prices,
Fast and competent
Prompt polite dependable
As far as delivery itself, it is great. Drivers are very good. However, trying to get someone at Roy Bros to answer their phone is impossible. I recently called for oil and it took 2 days … they put me on hold each time and I gave up waiting each time after 10 minutes. I left my number and they finally called back and said it would be 7 days for delivery. That was on Nov 6. 7 days later, no oil so on Friday, 8 days later, I tried calling but went through the same thing … put on hold twice, and had to wait for someone to call me back. Then I was told I’d have to wait until Sunday, 11/16 for delivery. Waiting 10 days for oil, when tank was down to 3/8 full is not acceptable. I’ve been with Roy Bros for at least 40 years, am a senior citizen, and find this unacceptable.
I will be looking for a new oil delivery company if this happens once more.
I like that we can communicate to the company because I used to have Amerigas and they were horrible! I like that they are friendly and responsive and a reputable company.
Show up for appointments on time
Very efficient