Customer Testimonials
Customer service wait time is low to zero.
Reps are very knowledgeable and friendly.
Deliveries and service are on time.
One item I would address is adding a text message and/or email reminder for upcoming auto deliveries since in some cases locked gates may be a problem for some homes.
Your Reliable
Quick
I was very happy with the new customer sign up process.
It was easy and the representatives were very nice to work with.
They had a technician at my home in 24 hours, got my gas filled and my account activated in a timely way.
The billing was easy straightforward and manageable.
I recommend them to anyone and everyone who is looking for gas services.
Friendly customer service and very prompt delivery
We don't use much fuel, but we never run out because Eastern Propane always privides on a timely basis.
Responsive delivery
Efficient and predictable. I can rely on you to be taking care of an important need for our home.
I have used this company for over 20years without any problems. Haven't ever run out of gas.
my only complaint is the driver lately will not leave the bill when he delivers the gas.
Both good
I've never had a problem. Propane gets delivered regularly
Driver was friendly and on time.
Reliable, professional, friendly.
I like it that you automatically monitor the fuel level, and deliver refills as needed without my prompting. Since we rely on the propane to fuel our whole-house emergency generator, your service provides peace-of-mind.
Reliable
Good Quality
Responsive to customer needs
Online request for refills
I was very pleased with the service Demon provided.
Great delivery service and even better CSR's
Price
Price match is nice when you own your own tank
Great customer service, in person and over the phone
Quarles is easy to work with and prompt with deliveries. I like being able to pay via ACH or Credit Card. Drivers are courteous and safety conscious.
Service tech for my leak check was excellent!
Great service
No fuss no mess.
Overall service
Very quick and professional on time as well. Thank you
The repair man was just wonderful!
Very easy to work with. Reliable. Efficient.
I was upset by Eastern propane for a while because the price per gallon kept creeping up regularly. I was ready to line up another vendor whose price per gallon was about 50 cents lower. I've been with Eastern for many years and really did not want to go through the hassle of swapping out the tanks in order to buy propane for the other guy so I called Eastern and the lady gave me a price close to the other guy. I really appreciated that.
Then recently I called Eastern to report that the gauges on the tanks were not working. One gauge read 100 and the other was close to zero. When the technician came out to look at it he discovered that the tanks were about two years over the date when they should have been replaced. The bottom of the tanks were starting to rust out and the gauges were broken so he told me he was going to put in a ticket to replace them both. About a week later Eastern showed up, replaced the tanks, and filled them up at a price I can live with.
So, after all that, I will stick with Eastern Propane.