Customer Testimonials
Good work!
Maintenance keeps elevator running reliably,
i am disappointed that the accordion doors fail so frequently and Arrow Lift has not stood behind this product with at least partially assisting replacements.
The service person was extremely helpful and courteous. He listened to our issues with our elevator and adjusted it accordingly. He was also very thorough with reviewing our annual maintenance inspection and completed the required maintenance in a very timely manner.
Liked the fast response and Professional manner
Logan was very nice & Polite.
The equipment is great. We have an elevator. A couple little hiccups early on, but the service from the arrow folks has been phenomenal. Can’t beat it thank you very much.
Your chairlifts work flawlessly. Your service agents are on time and know what they're doing.
You installed the stair lift a good many years ago and have done your best to keep it in good working order. Your technicians have always been courteous and professional. It is the kind of relationship you would want with someone that maintains such an important piece of your life.
I was very much impressed with the fast service I got when the stair lift battery failed a 4 pm. Tiffany was understanding, found a repairman at the end of the day, who was willing to come to Stillwater and fix us up. And he was so helpful (sorry, I did not get his name) and willing to stop and get a new battery in, even though he had a long commute home. Your people are wonderful!
Nancy Goodman
Service men are polite
On time. Courteous. They keep track of updating and servicing our elevator.
The technician was friendly and knowledgeable. Very neat, wearing booties to protect the carpet.
The chair lift is very helpful because we are elderly, and stairs are problematic to us. We don't ehave to carry groceries down the stairs ourselves. Just load them on the chair, and send the chair down. We use the chair lift everyday. It is a little difficult to use in winter because of ice buildup of ice on the rail.
Excellent product and service. Technician was prompt, courteous and professional.
We have used the Arrow Lift for 5 years now. Your service people are all great and go the extra mile to clean and adjust the machine. We have recommended Arrow Lift to all our friends and remain completely satisfied. Not a bad thing to keep a grandchild entertained as well, and we don't worry about it with all the safety features built in the unit.
Works well.
Repaired my issue quickly.
Good response to questions
Very good customer service and we are very happy with our stair lift!
It does just what we hoped it would do, it made our lower level totally accessible.
Easy to use good service
Chia is an excellent technician; personable, knowledgeable and thorough.
We love our lift. Loved the features, especially compared to a competitors product that we looked at. Everyone that we worked with (Charlie, Andy, and Logan) was courteous, professional, and knowledgeable. The fact that our stair lift was installed only 3 business days after Charlie came to our house was AMAZING!!! My wife was at the point where she could barely walk up the stairs. She no longer has to worry about being homebound anymore. I have already recommended someone to your company.
Great product. Great customer service.
Service and representative response time
It helps me stay in my home even though I have a disability. I can use it to get my laundry done and allow me to carry things up or down the stairs without the worry of falling down the stairs when there is no one around to help me since I live alone.
Responsive sales and installation. Quality seems pretty good though chair feels a little weak
Reliable.
Does a good job and prompt
Fast service and friendly staff.