Customer Testimonials
Exceptional customer service from start to finish by Charlie and his installation crew. Arrow Lift truly cares about their customer’s needs. Charlie came to our home; explained the product, gave us options, and measured on a Saturday and the chairlift was installed the following Wednesday. An absolutely amazing product with phenomenal customer experience!
Very friendly helpful staff.
The lift works perfectly, but we have only had it for a week ..
All of your employees that we had contact with were wonderful.
It is wonderful to have and very easy to use
We don't use it very often but it's easy to use and quiet . It's all we expected.
Everything from my sales rep Charlie to iKade and Ben our installers and Mike who help facilitate the installation. Thanks everyone for such awesome customer service !!!
semi-annual maintence
Additional security in our home.
Having the stair lift is giving my husband a safe way to get to our car now that winter is settling into the north woods. He doesn’t have to struggle with our outside stairs now that snow and ice will become a problem. It is helping him continue to be able to live in our home. We both are very grateful for the safe way he can enjoy our two story home.
Charmaine and Joe Petreik
Everything. Yours is one of the high-cost products I've purchased (e.g. cars, appliances) where every point of contact with your company was a pleasure.
Starting from the salesman who visited my home. He was polite, pleasant, and explained everything clearly. So much so that, at that early stage in my search for a chair lift system, I stopped looking at other companies and decided to proceed with Arrow Lift.
Similar experience when we made a short visit to the showroom, where all questions answered and, again, no hard-sell effort.
Finally, the young man who installed the lift was very articulate, covered all aspects of the system, and explained the system well.
Often, when one purchases an expensive product, one has regrets. Was it a good decision? Did I make the right choice? But this is a case where I am glad I did purchase it, and chose your company.
The installer was on time friendly and respectful. We love the chair!! It has given my mom the freedom to access and use her basement again and the independence to do her own laundry.
The service behind the product.
My wife is happy with the chair lift and that says it all. Charlie and the installer (Chade ?) were great and i would recommend both of them.
Our Stannah stairlift is great and your service is excellent
I liked that I could test t&e product in the showroom.
Great help to a disabled member of our family. Sturdy and reliable piece of equipment.
Great customer service and follow through!
Great product and warranty. Price was also very good. And installation was quick, and parts were something I didn't half to wait on.
Tech was timely and performed great work.
Salesman
Called me to set service date...had to change date at last minute but all good.
The technician was very thorough and friendly.
Product.... your installers arrived at the agreed time didn't leave a mess behind very polite.....
Friendly, professional, knowledgeable
I have had the ArrowLift for 4 years. Originally purchased to allow my handicapped husband to have access to our basement, it gave him more freedom. He is in heaven now, but I find it helpful as a safety feature for me as well. The staff have been helpful, prompt, and courteous. It continues to function exactly as intended.
It's just what I wanted and needed.
Prompt and follow up on what you promise. Talk to an actual person. Keep you informed on what to expect and when it will happen.
Polite and very professional
Install went smoothly. The maintainance has been exceptional.