Customer Testimonials
Staff and service are outstanding.
Here’s an updated version including those details:
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I really appreciate how professional and friendly your team was. The service was amazing, and I was honestly surprised — my bike felt like it was brand new again. Aren did an excellent job, even taking the time to clean the muddy parts of the tires. His patience, skill, and professionalism truly stood out. Thank you for a great experience!
I asked for suggestion for Christmas gift to send tonmy cyclist son in England. I got e perfect suggestion and help.
I see good quality products being sold on the shelves.
The service of my bikes over the years has been amazing. My bike is ready the same day, the explanations given of the work done is easy to understand. I have been a satisfied customer for over 10 years.
There is a friendly atmosphere in the shop, it is not intimidating to go ask questions.
Carole R.
Victoria BC
I’ve purchased three bikes from this shop and every experience has been outstanding. The team is knowledgeable, patient, friendly, and always takes great care of my servicing. I genuinely love walking into the store and being greeted by such a great group of people.
Got my first tune-up for my Trek Domane purchased earlier this year. It's riding even smoother than ever now, thank you!
Knowledgeable and friendly staff
Staff are the best!!!
Friendly staff and great service
I had great service when I went in to get my bike serviced. They were able to replace the bearings and add sealant and replace my tire immediately and I appreciated not having to bring my bike back for an appointment.
Pro City earns a perfect 10 out of 10 thanks to its incredibly knowledgeable staff who go above and beyond to ensure every rider gets expert advice and top-notch service.
wonderful quality products
Staff are exceptionally helpful and courteous.
Love Trek! The team is always happy to help me out and are very knowledgeable for any of my road, gravel and TT bike questions. It's always my go to store for anything bikes!
The guy with the creepy rat tail was super helpful
Troy was very helpful
Friendly staff, easy going atmosphere. Bicycle service that is guaranteed to last, given my experience.
Excellent service !!!
Service is always great. They get me in right away if I really need it.
Service and knowledge were outstanding
Great staff - friendly and knowledgeable.
The staff are second to none at this bike shop even if you come in the door 5 min before closing they are always eager to help you.
Great guys, superior bike knowledge, great shop, and good selection
A caring staff that is most helpful friendly service.
I am 74 years, riding bikes for about 69 years, and the friendliness and help of this shop is number 1 and - get this- I am presently not riding a TREK bike, AND use this shop on Catherine Street for any and all repairs, accessories, or bike chat and education.
The staff and quality of your products
Great service, super friendly staff, always accommodating, nice selection of in stock items. Mechanics are top notch.
My bike works great. The people and service they provide in the Victoria store are a pleasure, an asset to the Trek brand.
Super friendly bike shop who is always willing to help with any problems you may have.
Everyone I worked with there was super helpful and knowledgeable.