Customer Testimonials
I got a smoking deal! Thank you!
Always able to provide prompt attention to deal with any quick repairs to get my bike going again.
Quick professional service
Excellent service and products
We felt very comfortable discussing our biking interests and priorities with Scott. He listened well and provided very insightful input to assist our decision making. The gravel bike I decided on is fantastic and has surpassed expectations in the first few days that I have it.
The service team did a great job on getting all the upgrades I wanted done very quickly and thoroughly to get me out riding ASAP.
Staff are very helpful.
Staff knowledge
The wrenches know what they are doing and will go out of their way to squeeze you in.
Fast and reliable!
Great service and super knowledgeable.
Your friendly staff, in particular - Mitch! Great selection of clothing too.
Great customer service.
Always appreciate the care that is taken to make sure my bike is running well.
excellent above and beyond service. The team are always responsive to meeting or exceeding our expectations.
Professional sales and service with great Trek bikes. Good inventory of parts and accessories.
Good service
Great and timely service, felt like my needs and questions were managed very well.
Simply put…Trek Victoria is the best bike shop in town!
Knowledgeable people, friendly and willing to help, good location, top quality bikes and accessories.
Expert advice from friendly and welcoming staff. The mechanics are also highly skilled and extremely helpful.
The staff were great, especially Scott. He was patient, helpful, and informative.
Very fast and simple buying with Trek and they do all for you, staff are very friendly and knowledgeable
Great service. Knowledgeble staff.
I showed up mid-ride with Emonda in pieces. Scott got me back on my bike no charge and out the door because the next scheduled service appointment was 2 weeks away. I scheduled a service appointment and everything is spinning well.
Knowledgeable and professional staff. Excellent products.
Special acknowledgment to Troy and Matt.
Friendly staff, quick service. They seem to go the extra mile.
Scott took good care of us, and it's a team effort to create a seamless experience: ordering, assembly and product orientation. We look forward to maintenance to keep our Trek ebikes working smoothly.
Matt was very professional fitting me to my new Cervèlo S5. My bike was ordered back in November and delivered in June. They kept me informed and provide first rate buying experience.
There are many bike shops in Victoria who carry various brand name products. But I truly believe that its the people that make an establishment succesful. The team at Trek Victoria are knowledgeable and approachable. I like how they always go above and beyond to answer all my queries and accomodate my cycling requirements. Purchasing my current e bike from them was the best decision I made. They always make me feel like a valued customer by providing me with exceptional service time and again!
Professional and friendly