Customer Testimonials

The service was extraordinary! From the moment you walk into the door until you leave and beyond they have all your questions answered. You are given a wealth of information and no pressure sales. So happy to buy my Trek bike there.

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Knowledgable, friendly staff that made the purchase of my bike seem like an adventure. I visited the store three times before I made my final decision. Each time I was treated exactly the same. All my questions were answered in the same friendly manner. When I got my bike, I added only those things I felt necessary. I was not oversold on anything. That showed a lot of character to me. Not only that but when I got home, my neighbour Chuck came walking by and commented on the bike. I told him I got it at the Trek store in Kingston. He said, so you must have dealt with Ash or Beth. I told him mostly Beth and Sue as well. He said they are all great people there and all seem so happy in their work. I heartily agreed with him. Huge kudos to the Trek store in Kingston.

staff is clearly very knowledgeable about products and services. Very friendly service provision as well.

We had such a wonderful experience in choosing a bike for my 6 year old. The staff were all so kind and patient and the bike is a great fit. The new bike day certificate was such a nice touch too. Thank you!

Very impressed with your bike shop! Don't think I've ever seen one as well run with such great staff and service. Well done!!!

Excellent customer service and quality products. They offer products across many price points so helps manage personal budgets.

The staff makes you feel welcome as soon as you walk in the shop. You feel like they really care about you.

I will continue to shop at Trek Kingston

The customer services was fantastic. I was served within 5 mins of walking into the store, and given advice of products that would work best for me. I came into the store looking for a new bicycle seat, for which the lady that was assisting me got me to sit on a pad that could identify my sit bones. She asked what amount i was willing to spend on the seat, for which she went into the back and pulled out two that would suit my needs. After evaluating the two seats provided, I finally settled on one, but I as informed that if I had any issues I’d have 30 days to return it back.
I found the team was very professional, courteous and extremely knowledgeable in all aspects. I would absolutely recommend family and friends to this company.

Staff was great... Super friendly and helpful. Quality of work was excellent. Price was fair.

The quick response to online order including relevant questions to ensure proper bike was ordered for intended use and for bike sizing. In store service was excellent when bike was picked. Had bike on road within 7 days of placing order.

Beth, LeeAnne and the rest of the Trek were super helpful. They have walked me through everything and took time adjusting my bike based on my physique. 💯

Friendly reliable service.

Personalized service

Everyone is very friendly and knowledgeable. They make a special effort towards making your purchase experience easier.

Customer service was great

Excellent staff. Very professional and accommodating.

Very friendly and helpful staff! Would recommend them 100%.

Well, to begin and end with, the pleasant, positive, friendly attitude of your staff!

Plus the excellent work your mechanics put out!
My beloved, aging Colnago looked brand new when they finished their tiune up this time!

U have want I want at good prices and great staff

Very friendly and knowledgeable staff, very responsive, fantastic and great quality bike.

Knowledgeable staff , good quality

Great service, good help with choices available, friendly staff

The people! Oh and the products are good too.

Great products and incredible customer service that goes the extra mile. Thanks for all of your help, Beth!

Never had a bad experience there, friendly people when and if I bring in my bike done a good job on it. Need to bring it in for cleaning

My main purchases at Trek:

A few years ago we bought an Electra Townie Go e-bike (Bosch Performance Line) - Super bike! Enables my wife to do rides with me that she’s couldn’t otherwise.

Several sets of Bontrager Ion and Flare lights, including yesterday. I am not aware of any lights anywhere that are better than these.

Trek staff at Trek are always very helpful and Yesterday was no exception. The sales rep helped me test the lights in the store as we were deciding between three current versions of the IonRT and two of the FlareRT.

Thanks

Great service, always go above and beyond for me.

I love that i walk in the door and am greeted by name. The staff are friendly and helpful.

The staff are welcoming, friendly, and very knowledgeable. I bought my bike from the Kingston, Ontario store last summer, and I've been extremely happy with it. I highly recommend Trek!

Everything. You’re the best