Customer Testimonials

Friendly and helpful staff.

Great service and a good line of products and what’s not in stock is easily available through special ordering.

Timely

Family friendly service with proven quality products.
Product service staff have experience that provides confidence in the purchase and use of our bikes.

Product is #1and customer service is the best

Friendly and enthusiastic staff.

THE SERVICE PROVIDE TO TRUE MY REAR WHEEL AND CHANGE BROKEN SPOKES, WAS EXTREMELY TIMELY AND THE JOB WAS WELL DONE. IN ADDITION, THE RECEPTION WAS FRIENDLY AND VERY CUSTOMER ORIENTED. 5 STARS SERVICE OVERALL.

Very helpful and friendly!

Full line of products and accessories, knowledgable staff and excellent support.
My 2 x 20+ year MTB and road bicycles run excellently and my brand new Trek FX3 is a perfect addition for my spirited use.

Great staff and service

Service is always wonderful and well priced. The staff is super friendly, knowledgeable, and kind.

Quick turn around, friendly informative service

Very impressed with the fast service, greeting at counter, helpful staff and excellent advice on my seat issue!

I had a Level 2 service performed on my Trek road bike. It's perfect. The shifting is nice and smooth and the braking is precise. It's all ready for racing this season. Many thanks for the continued stellar service! Name removed

Your people are the best!

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Excellent guidance in the purchase of a new bike!
Thank you so much

The congenial professional and knowledgeable staff.

Great service and great staff.

The staff are wonderful and very helpful!

Service is always excellent, and love coming in to the store

Everything. Just love it.

Convenient to shop online and pick up at store. Staff helpful and friendly. Did not like the use of US date format. Couldn't understand why I was being told to pick up my purchase in February when that was 3 months ago. If you won't use the CDN date format, dd/mm/yyyy, then use the month mnemonics Jan, Feb, etc. That way there can be no doubt.

I like the friendliness of the staff. The products they stock are quality.

Good customer service and friendly, patience by the staff.
Also good knowledge about the merchandise.
Will mention your store to fiends ion they are inclined to bicycle .( not all do).
Thank you for your help.

First name removed

Integrity; knowledgeable, friendly staff; customer loyalty recognition; product in stock

Great service, good prices

Expertise, personal touch, sincerity, local

Great customer service!

We just purchased 2 Townie 5i e-bikes and it was the expertise and knowledge of the staff that convinced us that this step through e-bike was the very best fit for our lifestyle. We visited the shop 3 times before buying the e-bikes and each time we were greeted with the same enthusiasm and genuine interest to meet our needs. All staff including all the technicians were equally friendly and willing to answer questions. By the time we picked up the bikes we very excited about our decision to buy them.