Customer Testimonials

Friendly, efficient, fast, good communications, beautiful store, well organized

Friendly, accommodating staff and a most excellent product!

Excellent communication with customers and very helpful staff. The tune up is well worth it to have a bike ready for the year.

Everytime I go in, everybody is very welcoming and helpful. They try to solve any problems as quickly as possible to get you back out on your bike.

The amazing personal service.

Was very happy with the service done on my ebike - now I'm ready for the season. Staff is friendly and knowledgeable and the turn-around time was quick. Love my Trek bike!!

I was attempting to do something that many stores do not like to see people do, put 2" x 29" tires on a DS 8.4 (typically 38x700c) for better off-road traction. Although the sales staff were unsure if it would work they did not attempt to up sell me on a new bike as most places would. Instead they questioned why I felt it would work and upon hearing my answer, that I read a reddit discussion by those who had tried the same, they merely suggested that I give it a shot and if I have any issues they were there to help. FANTASTIC.

Got me back on my bike very quickly after a broken chain incident! Great Service and also a Positive Experience that truly makes you feel everyone at Trek Kingston loves what they do!

nice local, friendly and capable staff. Thanks!

Very convenient!

fast service and efficient

When I took my bike with me to cycle in Ottawa, I noticed that the front brake was pressing on my front tire. And also noticed that my handlebar tape was coming off on the right side.

Light bike, nice design , excellent service in store

Very helpful staff and price of MTB are good

Always great service and quality products.
Staff have been super helpful every time I’ve been in the store - helping me select the right product.

Customer service in store was great! I went for the first time to the one in 477 Princess Street, Kingston ON and they helped me with every question I had. They helped me to choose the things I needed to buy easily.

Thanks!

The staff at at the Kingston store were so professional. I was overwhelmed by there experience and knowledge that they have, and took time to answer any of my questions.

Good product. Well run service.

Friendly and helped to solve a problem.

Well organized, online booking, great customer service and your mechanic James is great!

Very friendly, knowledgeable, and welcoming staff. A great atmosphere and would highly recommend this great store with incredible people.

Customer service.
Local.
Love my bike.

Always buy Trek. Good quality fair-ish price

Great service. Friendly staff. Nice store.

Great service. Terrific staff!

We have always had excellent service from you. Enjoy coming in when we do. Thank you.

First name removed

Very friendly and knowledgeable staff.

So far nothing but excellent service!! Very organized with the processes for bike purchase and pick up. Also, very knowledgeable and answered all my questions.

Always a great place to shop. Great service.

Trek has a wonderful and helpful staff. I always feel valued and not spoken down to if I am not sure of something! That is important in business! My sons recommended trek years ago and it is the best bike shop in Kingston! Products and service are excellent!