Customer Testimonials

Everything, good knowledgeable staff. Will recommend when thing might need replacing not replacing things that may last another season. Never feel pressured.

Knowledgeable, friendly service.

Great job guys ! Thank you

Fast, dependable service that goes beyond.

My service has always been reliable and without concern.
Thanks
Dave

great bikes and staff...

Great service, great knowledge of bikes and what needs and does not need to be done, great customer relations, bikes are scheduled, taken in and completed in the agreed time. Price seems a bit high but for all the great stuff it is worth it. We bought our bikes at Trek (before it was Trek) and have had them serviced there for many many years. We have recommended Trek to many bikers.

All ways ready to help and to get the best out of your bike 🚴🏿

High quality parts & service for my bicycles whenever I need it. Convenient location in the lower end of Williamsville & Downtown Kingston.

Great experience in being served by Beth!

I changed my mind and changed the 8 to a score of 9.
This recent transaction experience was excellent. You offered me this item at the sale price of another comparable item, which was very much appreciated.
Your staff is friendly when I do visit.
Your store is clean and organized and quite spacious. I'm not feeling stress when I do visit, fearing that I'm going to knock things over. Other bike shops are like that.
I chose 9/10 because your current 11-5 hours are a real pain for someone like me from out of town. I'm not from Kingston, so I don't know what your hours are in the other 3 seasons. Surely, they are more reasonable then.
Your wall of accessories is excellent. Lots of selection/variety. Trek/Bontrager really know how to do accessories. That is an asset.
Last bit of feedback...
To me, your store presents as a clean and polished upscale store. And I can't afford most of what is in there! (...unfortunately.) I don't know how to advise you on this - when, as a franchise, you are obviously restricted in what you can offer. (Admittedly, I am still someone who struggles to comprehend how dirt bikes and bicycles can often be the exact same price.)

Great quality products and the staff at Trek Kingston are the best! Beth especially went above and beyond to hold a bicycle for me until I could travel in from out of town. When bike stocks were very low, I got a new bike because of Beth.

Knowledgeable staff; thorough work; excellent communication

Great service as always

Excellent service.

Great friendly service - Always!!

Incredibly friendly team, that always do incredible and honest work.

Quality products and high quality, friendly service!

Very friendly staff with clear intention to find a solution for the customer. Trek bicycles are good value for $

Good help with fitting, pleasant store. Very helpful overall, low pressure. Will come again.

I know that the products are going to be solid. But just in case, I like the 30 day guarantee period.

Service always good. I get treated extremely well by staff. They are all wonderful.

Everyone is incredibly knowledgeable and passionate about cycling and it shows thru in all the small details that happen during every visit! They truly make the shopping experience fun, and at the same time ensure you have the right products that match your needs to make for more enjoyment on your ride!

Great service.
Top of the line products along with basic standards.

Patient and knowledgeable staff.

Great friendly service. Easy access. Great products. Great turn around on service.

Great service and selection

I received excellent customer service on my visit. The lady was super knowledgeable about bikes and parts options.

The friendly staff and great products!

Quality