based on 1237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff were knowledgeable and friendly. He helped me find the right size bike and even phoned me at home to inform me of news about adjustments that could be made to fit me better.
Very helpful with my bicycle repair. Thx!
Every visit to your shop I am treated very warmly. You always take the time to listen and you always get the job done. I finally joined the Trek family with the Verve 2 and love it! Thank you for all the hard work you have done to get people riding during these trying times!
Salesman was very nice and professional
You were courteous and happy to wait on me.
Great service. Salesman was very nice. We are interested in a 2021 Verve 2 lowstep and he is letting us know when It will be available.
Full service with knowledgeable individuals. Convenient location.
seamless. found and bought bike on-line. was delivered to my shop of choice and I picked it up. you made it easy.
my wife and i purchased 2 bikes and they are great!! We were very pleased with the customer service that was given to us and the time and information given to us!! We look forward to future business with Y-Not cycling Thank You!!!
I like the Trek bikes and accessories. I like the courteous service from their managers and employees.
Someone was at the door and asked if I need something.
Affordable local small business
Very professional very courteous very timely. Thank you.
Helpful and friendly. Great staff. Only place to i found a bike for my son and I. Also got him on the right size to start without training wheels.
Eric and his staff do an excellent job providing great service to our community.
I was having problems finding the bike I was looking for and you had it in stock and were very responsive to my needs.
Y-Not is a leader in sales and service. Happy to be a satisfied customer for nearly 20 years
We were able to get the bike we were looking for from the Mt Vernon store transferred for us to look at the next day. Great service.
I haven't had a chance to ride my new bike. However, the salesman, Dave was very nice
Quicker than stated turnaround time on repair/maintenance. My bike looked like brand new when I picked it up; Thank you!
Great customer service and attitude despite the overwhelming current environment. Knowledgable about the bikes and solid recommendations.
The guys were very helpful in setting me up with a bike that fit me and some accessories that I ended up needing , even helped me get my bike on my bike rack.
Excellent customer service
You sell a wide range of top-of-the-line products as well as affordable options for those with simpler riding needs.
Buy a bike on Thursday it needed “set up” you said we will call sometime tomorrow after we are done that would have been Friday this is now Sunday at 7:20pm and still not a call guess a 600$ purchase from your store isn’t enough to get a phone call! I’ll just come tomorrow and get a refund and go to a shop that can deliver and appreciates people doing business with them
Dave was so very helpful.
Friendly, fast service. Fixed my seat while I waited.
Friendly service
A very friendly and helpful staff! I couldn't have found a nicer bike at such a great price. I will definitely recommend Y-Not Cycling & Fitness to my family and friends and I will be back make more purchases!
Sincerely,
Cathy Hutchinson
Had my Trike available.