Customer Testimonials
Very knowledgeable and professional
I have used the repair shop a couple of times and I’ve never been disappointed. Timely and reasonably priced.
Decent quality
Excellent customer service!
Zak and Mike were terrific with service, assistance, and repair. So glad to have Trek within 3 miles of the house.
Staff are knowledgeable and Trek products are good quality. Technicians do good work.
Very helpful staff. Clean store. Welcoming
Very fast and efficient
Elvia was fantastic! She did a great job helping my son find the right fit and style of bike. We couldn’t be happier!
Very friendly staff and great customer service.
The store is very convenient and the workers were very helpful.definitely will be going back for any future needs
Same issue with a wheel on a high end dog stroller and the staff did not disappoint! Brian and his help painstakingly got the issue resolved and I along with my two fur babies are strolling smoothly. Thank you so much!!!
Very patient with questions. The guy that does the tune ups loves what he does. Alex is great. When i bought my bike i bought the tune io package. I was told it didn't expire. In July when i brought my bike in i was told it was a limited policy. Alex said the he would honor the no expiration policy. I am grateful.
John and Jeff are the best ... that is my store!
Friendly and informative staff. Was greeted as soon as I walked in with smiles and eye contact. Listened with interest to my concerns.
We ordered our bike online for an instore pick up. I called and spoke to Ian a few days after we placed the order. Ian called me a few days later and informed me that the bike had arrived, was assembled and ready for pick up. I was very pleased of the speed in which my bike arrived.
Ian was efficient and courteous
I spent 8 years in the industry as a distributor’s rep. With over 5000 SKUs including Campagnolo, Suntour, Continental, Mavic, even Wald (when the very best, just won’t do)
So….I feel very competent to evaluate your service and appreciate the opportunity.
Huge improvement!
I boycotted the store for over a year dissatisfied with my experiences with the service manager and staff. These guys were helpful friendly responsive and timely. They tuned up my Trek Verve and I can feel the difference.
I’ll happily recommend the Punta Gorda store to anybody.
Every time I come you all are super nice and help me thank you I will recommend you !! First name removed
Bike tech was courteous and handled my service need quickly.
Love the bike...Domane SL6...a little getting used to but Jacob and everyone one there gave me a great tutorial and did my first ride. Smooth, comfortable, easy shifting and just a great bike for long distance. Everyone at Trek Vero Beach was spectacular and pleasant to deal with. Highly recommend them!
service is great and friendly staff
The two people in the store handled my request about buying a new bike pump very professionally. I mentioned that my existing pump was difficult to attach to the presto valve on my bike. The person then showed me how easy it was to use the new pump on a bike in the store. This gave me confidence that I would be pleased with the new pump (and I am! it works so much better than my old pump!)
Scott was great... tried to help with current bike situation (obsolete bike etc ) and helped me into a new bike.
Very happy I decided to go to this store - highly recommend
Scott Bowser
The store manager, joseph is so accommodating. He's the reason that I will keep going back.
Helpful and cordial.
Very quick turnaround time for replacing two tires......less than 30 minutes. Jeff is the best. Employees are always friendly and helpful.
Convenience
I have the flat tire warranty and when I went in the other day the guys were helpful getting by bike back on the road. I also learned about the ride club and one of the associates helped us set it up. Always friendly helpful employees in the store.
Great quality, and service.
Great service