Customer Testimonials
Attentive and helpful staff, not the store’s fault, I thought order of two tires wait was lengthy, nearly 6 days to get the at Sunrise store.
I needed a tube replacement. Store personnel changed the tube and put the wheel back on the bike. No issues. Everyone was polite and efficient.
Ray and Biz were so friendly and helpful. I would definitely recommend TREK!!!!
Top notch bike shop. Nice people, just good things to say.🚴
Service was exellent my new bike shop fast curtious and knowledgeable folks
I had purchased a new bike for my daughter and hired a man from Angie’s List to assemble it. I noticed he hadn’t done a good job. The steering of the handle bars did not move with the front tire. The bike wouldn’t reverse manually. I took it to Trek shop and the gentleman there was very helpful. I didn’t get his name, but appeared to be Latino. He helped fix the bike, the steering, seat adjustment, and seat height, he filled the tire with the correct amount of air. I took advantage of buying a few things for the bike while I was there. After finishing with my purchase. He helped me load the bike into my truck. The service was excellent. I would recommend it.
Great Store! We took a tire in that needed repair and they fixed it while we waited.
Had a small repair and they were able to get it done very quickly!
Unbelievable great service and fair price
You had exactly what I needed.
Prompt repair and reasonably priced
I love the Townie electric bike I just bought from them!
Trek Sunrise is hand's-down one of the best and friendliest business I have had the pleasure of interacting with. They have a professional and knowledgeable staff that goes well over above-and-beyond to get their customers back on the road as fast as possible. Would recommend this shop to everyone.
Fantastic. Much help and much knowledge. Thank you for your time
Jimmy was terrific to work with. I was uncertain about what bike to purchase and he directed us quickly and we are thrilled with the two bikes and accessories we bought. He was fun to work with and the business has a real “local” feeling. We are happy to be part of their Trek family.
God friendly service
Your staff provide excellent honest service.Ralph and Zach are the reason that I use your shop!
The folks at Trek - Stuart are extremely knowledgeable and helpful.
The customer service was the best part of this experience.Ive Never been a to a business like this and gotten such great customer service and knowledge. Everyone was very friendly and helpful going above and beyond to make my first bike purchase experience one to remember
I haven't ridden a bike in several years and was initially overwhelmed at all of the options available. My main goal was to be able to ride comfortably with my kids. I'm so glad I actually went to the store to test out options. Pablo and Mitch were so friendly and helpful in helping me choose the right bike and the right frame height. Mitch came out in the parking lot and watched me ride to help determine my size and adjust the handlebars to be able to find the right posture.
On the day that I picked up my bike, Bismark was really helpful as well in adjusting the handlebars, putting on a kickstand, and answering my questions. Pablo helped load my bike into the car as well.
I was very impressed with the total experience and highly recommend this store and the staff!
Very knowledgeable and helpful will go there for all my bicycle needs.
The service is spot on. And the rental bikes are top notch.
Professional and Courteous.
We had no idea what we were looking for in a bike and were considering electric bikes. We were honestly a bit sticker-shocked at the prices and unsure about the difference in quality compared to what we saw online at places like Walmart and Amazon.
Tony at Trek was amazing. He took the time to explain the differences between the bikes and helped us decide what would truly fit our needs. The quality and warranty that Trek offers are hands down better than anything else we looked at or read about.
We are so proud to be new owners of Trek electric bikes and can’t thank Tony enough for all his help and expertise!
— Denise Poppen
Very friendly, very efficient. Repaired my flat tire while I waited.
Your product and service is excellent
I brought my Trek bicycle in to be refurbished, as it needed inner tubes new cables, and a good scrubbing, The Trek technicians did all those things and more. At first, I was told I might have needed a break item but when further inspection did not. I was serviced by Anthony who did a splendid job. I felt like I walked out of the store with a new bike.
The people at my store. They are all awesome.
The staff was great, very easy to work with and helpful.
The associates who helped sell my daughter her first bike went above and beyond! Ray and Biz are the best!